Resources

Case Studies

Case Study: Nuuday

Nuuday’s implementation of Hansen Catalog, OM and Provision helped modernise OSS for the Danish digital services provider.

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Video

Webinar Preview: Maximising Customer Service Interactions

Our EnoroCX CIS Solution helps businesses meet regulatory compliance, reduce operational costs and drive customer engagement.

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Webinars

Maximise Customer Service Interactions in EU Energy Markets

Learn about how Hansen's EnoroCX CIS Solution is helping businesses meet regulatory compliance, reducing operational costs.

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Research & Opinion

Community Solar Rising: Part 5

Process complexity in the wake of a customer acquisition, and how the solar farm is moving forward in servicing customers.

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Video

Webinar Preview: Datahub – Capitalising on the Power of Data

We introduce the concept of the DataHub, discuss the role it plays in the energy market, and Hansen’s work in this field.

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Webinars

Datahub: Capitalising on the Power of Data

We introduce the concept of the DataHub, discuss the role it plays in the energy market, and Hansen’s work in this field.

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Video

Webinar Preview: The Role of the Catalog in Partner Ecosystems

We look how the enterprise product catalog plays a central role in enabling such partner-led and partner-enabled services.

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Webinars

The Role of the Catalog in Partner Ecosystems

We look how the enterprise product catalog plays a central role in enabling such partner-led and partner-enabled services.

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Product & Solution

Hansen Create-Deliver-Engage Suite for CSPs Overview

Benefits of the Create-Deliver-Engage Suite, including greater agility and improved customer satisfaction

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Case Studies

Case Study: Telkomsel

Hansen customer Telkomsel achieved a 98% reduction in time-to-market for digital services using Hansen Catalog

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Webinars

The IoT Opportunity for CSPs

Internet of Things (IoT) services are becoming a very real revenue opportunity for CSPs.

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Video

Webinar Preview: The IoT Opportunity for CSPs

Internet of Things (IoT) services are becoming a very real revenue opportunity for CSPs.

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Webinars

5 Minute Settlements

Australian energy is undergoing significant change driven, in part, by the move to renewable energy sources.

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Video

Webinar Preview: 5 Minute Settlements

Australian energy is undergoing significant change driven, in part, by the move to renewable energy sources.

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Research & Opinion

How CSPs Can Profit From Hyper-Connected IoT

Hansen's view of opportunities in the IoT market and the different business models which will accompany them.

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Video

Webinar Preview: Community Solar Update

Community Solar projects in US state regulatory regimes provide perspective on this renewable energy service.

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Webinars

Community Solar Update

Community Solar projects in US state regulatory regimes provide perspective on this renewable energy service.

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Research & Opinion

Community Solar Rising: Part 4

Perspectives on the ramping up of community solar as new businesses take the initiative to be first entrants into markets.

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Webinars

Achieving CPQ Analytics

Learn how to improve selling efficiency through analytics within Hansen CPQ.

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Video

Webinar Preview: Achieving CPQ Analytics

In this webinar, Neha Shrivastava, provides her perspective from working with CSPs on how to achieve CPQ analytics.

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Video

Hansen Provision – Power The Next

Cloud-native software that increase product innovation agility and delivers error-free provisioning across all networks.

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Video

Hansen Portfolio – Power The Next

Providing the unified commercial view of product-service-resource portfolio of an individual customer.

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Video

Hansen OM – Power The Next

Short video on the commercial and technical order orchestration and fulfilment product of the Create-Deliver-Engage Suite.

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Video

Hansen CPQ – Power The Next

Video about the catalog-driven omni-channel quote and order capture application of the Hansen Create-Deliver-Engage Suite.

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Product & Solution

Solution Brief: Hansen Energy EDI

Make Communication with your Energy Business Partners Secure and Reliable

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Video

Webinar Preview: What, Why and How of Meter Data Management

Learn the ways in which MDM can evolve to support energy services providers in the energy transition in this webinar preview.

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Video

Webinar Preview: Power the Next for 5G

Experts discuss the requirements for B/OSS software in a world of 5G services and share real-world experiences.

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Webinars

Community Solar, Data and Long-Term ROI

Learn the ways in which data can help to ensure the long-term ROI of community solar businesses.

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Webinars

Power The Next for 5G

Join us to find out how 5G is creating new revenue opportunities for CSPs and the impact this is having on B/OSS.

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Webinars

What, Why and How of Meter Data Management

Learn the ways in which MDM can evolve to support energy services providers in the energy transition in this webinar.

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Video

Hansen Catalog – Power the Next

Short video about the enterprise product and technical service catalog application in the Hansen Create-Deliver-Engage Suite.

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Case Studies

Case Study: Proximus

Hansen Catalog customer Proximus cut the time to introduce quadplay bundles by 60% and reduced manual order handling by 50%

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Video

Webinar Preview: How Energy Providers Get The Most Out of The New Data

Hansen experts reveal the best ways to leverage the new energy data from smart meters to improve business and operations.

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Video

Webinar Preview: District Heating – Profitability, Customer Satisfaction & Analytics

A look at how energy and utility providers can utilise cloud-based tools to make district heating more profitable.

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Product & Solution

Solution Brief: Streamline Energy Services Selling

Lower the cost of customer acquisition and deliver the next digitalised purchase experience.

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Video

Webinar Preview: Fulfilment Automation in a 5G World

Learn what fulfilment needs to be in the digital world, remove errors and mistakes and automate from end-to-end.

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Research & Opinion

Community Solar Rising: Part 3

Perspectives on the critical ingredients for success in the development of operations to support Community Solar businesses.

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Research & Opinion

Energy Transition – Part 3 Priorities for Change: Hansen Solutions for The Energy Transition

Explore how distributed energy resources (DER) influence the energy industry of today and tomorrow.

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Research & Opinion

Energy Transition – Part 2 How Distributed Energy Resources Change Business Operations

Explore how distributed energy resources (DER) influence the energy industry of today and tomorrow.

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Webinars

How Energy Providers Get The Most Out of The New Data

In this webinar, learn the best ways to leverage customer data to benefit your business and your customers.

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Case Studies

Case Study: A Unified Business Platform for Communications Service Providers

Telecom Liechtenstein is using Hansen CCB to manage and monetise its quadplay portfolio through a single, consistent UI

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Webinars

Telecom Industry Insight: Fulfilment Automation in a 5G World

Learn what fulfilment needs to be in the digital world, remove errors and mistakes and automate from end-to-end.

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Video

Webinar Preview: To B2Be Different – What Enterprises Want From Their CSPs

Learn about what enterprises really want from their CSPs in this webinar preview

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Webinars

To B2Be Different: What Enterprises Want From Their CSPs

Learn what B2B services are becoming more complex and customised to meet specific customer requirements.

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Research & Opinion

Whitepaper: Energy Transition – Future of DSO

Learn about the 4 Es for DSOs and what they mean for customer engagement in the energy industries.

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Research & Opinion

Community Solar Rising: Part 2

Learn key customer acquisition processes that help CSSPs achieve operational success when starting Community Solar businesses

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Video

Webinar Preview: Telecom Insight – OTT Players & Partnerships

View different models of how CSPs can partner with OTT players and what needs to happen to enable effective partnerships.

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Webinars

Becoming An Ecosystem Partner

Airtel and Hansen explore the company’s digital transformation journey in India’s dynamic B2B market

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Webinars

Exploiting B2B Service Opportunities

Join Inmarsat, Airtel, Futurum Research & Hansen for an exclusive roundtable on Exploiting Emerging B2B Service Opportunities

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Video

Webinar Preview: New Era of Energy Trading by Cloud-Based Automation

Hansen’s energy trading experts review how the market is creating a new level of complexity in energy trading.

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Video

Webinar Preview: Becoming a Digital Utility

Get a taste of what becoming a 'digital utility' means in this preview of the full webinar "Becoming a Digital Utility".

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Video

Webinar Preview: Enterprise Product Catalog and CPQ in Energy

Learn the value of enterprise product catalog and CPQ for energy and utility providers.

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Video

Webinar Preview: Energy Transition in Practice

Preview what the Energy Transition means for the industry and how business models and customer experience will be impacted.

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Video

Webinar Preview: Further with Automated Energy Trading

Preview the webinar to learn how automated trading systems can be implemented to produce beneficial outcomes for providers.

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Video

Webinar Preview: The Who, What and Why of CIS for Energy & Utilities Providers

Preview the webinar to learn what CIS looks like today, market factors leading to new requirements and how CIS will evolve.

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Video

Webinar Preview: Next Generation Approach Provisioning & B/OSS

Preview the Hansen webinar on an in-depth look at what cloud-native means for CSPs and Hansen Provision Release 7.0

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Video

Webinar Preview: The Value of Product Lifecycle Management

Webinar preview on PLM, how it's operationalised & the benefits it brings to digital products and service providers.

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Webinars

The Value of Product Lifecycle Management

Find out what PLM is, how it's operationalised & the benefits it brings to digital products and service providers.

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Product & Solution

Solution Brief: Hansen for Community Solar

Hansen for Community Solar manages all operational aspects of a solar business.

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Webinars

Community Solar’s Moment in the Sun

Join industry thought leaders and Hansen for an insightful and action-oriented discussion on the community solar market.

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Research & Opinion

Community Solar Rising: Part 1

Learn key advice for creating a community solar business, focusing on business model and operational capabilities

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Product & Solution

Solution Brief: Hansen for Salesforce

Hansen for Salesforce adds CSP- and Utilities-focused capabilities to CRM to improve lead-to-cash processes.

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Webinars

The Who What and Why of CIS for Energy & Utilities Providers

Join Hansen to learn what CIS looks like today, market factors leading to new requirements and how CIS will evolve.

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Video

5G Ready or Not

The emergence of 5G networks will provide service providers with unprecedented opportunities. Are you 5G ready or not?

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Product & Solution

Product Brief: Hansen for District Heating

Hansen for District Heating leverages data to improve district heating business

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Webinars

Energy Transition in Practice

Learn what the Energy Transition means for the industry and how business models and customer experience will be impacted.

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Webinars

OTT Players & Partnerships

Learn how CSPs can partner with OTT players and find out what needs to happen to enable effective partnerships.

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Research & Opinion

B2B Telecom & Tech Index

We surveyed 100 large enterprises worldwide to find out more about their views of new technology.

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Webinars

District Heating: Profitability, Customer Satisfaction and Analytics

Explore district heating offerings & how energy providers can utilize analytical tools to increase service profitability

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Webinars

Further with Automated Energy Trading

Join Hansen on a deeper dive into the benefits of automated energy trading and production asset utilisation

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Webinars

Enterprise Product Catalog and CPQ for Energy & Utilities

Learn about the value of enterprise product catalog & omni-channel CPQ for Energy and Utility providers

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Webinars

Energy Insight: Becoming a Digital Utility

Explore the North American trend for regulated utilities as they look to become more digitized in their operations.

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Webinars

Next-Generation Approach to Provisioning & B/OSS

Take an in-depth look at what cloud-native means for CSPs and how Hansen has adopted a cloud-native approach in Provision 7.0

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Webinars

New Era of Energy Trading

Learn the value of automated energy trading, the areas of benefit and how utilities can accelerate the process of automation.

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Video

Choosing Hansen

Energy and Utilities customers talk about why they chose Hansen for their billing and customer care needs.

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Video

Empowering Customers

Learn how energy and utilities providers connect with Hansen experts to address customer care and billing challenges.

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Research & Opinion

Whitepaper: Catalog Driven Order Management

In this whitepaper, learn about Über Orchestration for the Digital Service Provider.

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Product & Solution

Product Brief: Hansen CCB

Hansen CCB offers convergent service-ready customer care and billing capabilities as a vital part of lead-to-cash operations.

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Product & Solution

Product Brief: Hansen Catalog for Utilities

Hansen Catalog is the commercial product and lifecycle management application in the Hansen Create-Deliver-Engage Portfolio.

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Product & Solution

Product Brief: Hansen CPQ for Utilities

Hansen CPQ defines how your business sells, transforming the speed and accuracy of sales quotes and orders.

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Product & Solution

Product Brief: Hansen CIS

Hansen CIS enables today´s utility companies to become tomorrow’s next digitally driven experience companies.

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Product & Solution

Product Brief: Hansen MDM

Hansen MDM – an integrated package of next-generation automation & analytical meter data management.

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Product & Solution

Product Brief: Hansen Insight

Hansen Insight leverages the constant flow of data to improve your business.

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Product & Solution

Product Brief: Hansen Trade

Maximise your energy trading and demand response operations with Hansen Trade.

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Webinars

5G NOW

5G NOW: Will your B/OSS scale or strain to monetise next-generation services?

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Research & Opinion

Energy Transition – Part 1 The Challenges and Opportunities for the Industry

Explore how together we can address the challenges and opportunities that lie ahead for Energy Utilities.

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Research & Opinion

Create, Sell and Deliver in a 5G World

Hansen’s approach to B/OSS software to enable next-generation revenue opportunities for CSPs.

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Research & Opinion

Whitepaper: Embracing the Catalog-Driven Ethos

Succeeding in the “Era of the Customer” by using a catalog-driven platform to improve innovation agility.

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Publications

The New Energy Consumer: A Guide to Customer-Centric Energy Markets

Get to know the New Energy Customer with Hansen's guide to consumer-centric energy markets.

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Research & Opinion

Profiting from a 5G Future

Monetising Next-Generation B2B services: Profiting from a 5G Future.

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Research & Opinion

The ‘Killer Op’ – B/OSS Evolution for 5G

Learn the features of the “Killer Op” – an operating platform that enables CSPs to monetise next-generation services.

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Research & Opinion

Future of Trading: New Era of Energy Trading

Discover the rising importance and key drivers of trading as an enabler of the energy transition.

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Research & Opinion

Future of DSO: Customer Engagement to Your Benefit

Explore the key drivers for success for DSOs in the future.

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Research & Opinion

Research: The Create-Sell-Deliver Outlook – Second Edition

We asked CSPs if they have the right platforms to quickly and efficiently enable the next wave of digital services.

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Research & Opinion

Future of Retail: How to Win Customers’ Hearts

See how Energy Retailers can succeed in the ongoing Energy Transition by putting their customers at the center.

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Product & Solution

Solution Brief: Hansen for Microsoft Dynamics 365

Hansen for Microsoft Dynamics 365 makes your lead-to-cash and order-to-activation truly telco-grade within Dynamics.

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Research & Opinion

B2Be Different

Observations from service providers around the globe which are using innovative approaches to B2B Different.

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Case Studies

Case Study: Xcel Energy – Complex Billing Automation

Learn how Xcel Energy automated their complex billing requirements to get a complete Enterprise Customer Billing Solution.

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Research & Opinion

Community Solar: The Operational Challenges

Community Solar projects continues to flourish, yet Community Solar Providers face unprecedented challenges.

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Case Studies

Case Study: Agder Energi – First to prepare for supplier-centric market model

Learn how Hansen supports Agder Energi's targets to be a leader in increasingly competitive European energy markets.

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Research & Opinion

Research: The Create-Sell-Deliver Outlook

Are other service providers are struggling to create, sell, and deliver the next wave new digital products and services?

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Publications

Liberty Global: Digital Transformation in the Changing Telco Space

Liberty Global and its Digital Transformation Journey, originally published by Gigabit.

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Case Studies

Customer Story: Launching A Next Generation Digital Business Platform

An EMEA-based service provider chose Hansen products to create a next-generation digital business platform.

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Case Studies

Customer Story: Hansen Strengthens Digital Core of Asian Mobile CSP

Hansen Catalog was chosen over rival offerings to provide the digital core for a CSP transformation.

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Product & Solution

Solution Brief: Hansen for Omni-channel Commerce

Unify sales channels with an omni-channel commerce capability.

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Product & Solution

Solution Brief: Hansen for Digital Enterprise

Controlling products and services to seize the digital enterprise opportunity.

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Product & Solution

Solution Brief: Hansen for Connected Car

Creating, selling and delivering services for the intelligent vehicle with Hansen's Connected Car solutions.

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Case Studies

Case Study: GET

Find out more about how Hansen solutions helped GET's journey into the mobile market in Norway.

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Research & Opinion

Focus on Fundamentals: Why Product & Service Catalog Deserves Uber Status

Whitepaper: The Fundamental Role of the Catalog in Hybrid Networks.

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Research & Opinion

Cataloging the Future for Hybrid Services

Learn why the catalog is the solution-of-choice for enabling hybrid services in this report.

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Publications

Embracing Digital B/OSS: Pipeline Feature Article

How CSPs can transform into DSPs without completely replacing their legacy B/OSS.

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Product & Solution

Product Brief: Hansen Provision

Hansen Provision is a next-generation, cloud-native platform, delivering massive scalability and performance benefits.

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Product & Solution

Product Brief: Hansen OM

Eliminate ordering disorder to precisely deliver the services that customers purchase with Hansen OM.

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Product & Solution

Product Brief: Hansen Catalog for CSPs

Learn how Hansen Catalog can improve innovation agility for CSPs.

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Product & Solution

Product Brief: Hansen CPQ for CSPs

Learn how to capture revenue from a new generation of digital services with Hansen CPQ.

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Video

Orange Belgium Videomonial: Stanisław Karpiński

A short conversation with Stanisław Karpiński of Orange Belgium, where the benefits of Hansen Catalog are discussed

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Video

Another Tiscali Videomonial

Davide Rossetti, Director of Cloud Services, Tiscali speaks on Hansen Provision and its affect on time to market

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Video

Teracom Boxer Videomonial

A short segment with Martin Carlsson, Teracom Boxer on how Hansen Catalog assists them with product and business rules

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Video

Cable & Wireless Videomonial

A short segment with Andre Foster, Cable & Wireless on the professionalism of Hansen and the overall quality of Hansen CPQ

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Case Studies

Liberty Global Videomonial

A short segment with Dean Walters, CIO of Liberty Global speaks well of Hansen's Order Management and Provisioning platforms

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Case Studies

Frontier Communications Videomonial

A short segment with Brent Heilman, Frontier Communications on the capabilities of Hansen Catalog

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Video

Suddenlink Videomonial

A short segment with Bob Putnam from Suddenlink Communications regarding Hansen CPQ's impact on their business

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Video

Cogeco Videomonial

Albert Elkaim, Director, Enterprise Architecture, Cogeco on how Hansen Provision works with their implementation

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Video

Orange Belgium Videomonial

A short segment with Patrick Evrard, on the benefits of Hansen Catalog for Orange Belgium

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Video

Tiscali Videomonial

A short segment with Salvatore Pulvirenti, CIO of Tiscali on how Hansen solved manual provisioning activities.

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Case Studies

Case Study: Rogers

Learn about the results and benefits of the fulfilment processes supported by Hansen Provision.

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Case Studies

Case Study: Telus

Learn how Hansen’s solution met challenges by implementing a common OSS architecture, information model and integration.

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Case Studies

Case Study: Viasat

A comparison of time to launch new products and promotions before and after the Hansen deployment for ViaSat.

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Case Studies

Case Study: Orange Belgium

Learn the challenges Orange Belgium faced and why Hansen Catalog stood out from the competition.

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Case Studies

Case Study: Vodafone Germany

Learn how Vodafone Germany improved its end-to-end customer experience by creating a centralised product catalog.

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Case Studies

Case Study: VodafoneZiggo

How VodafoneZiggo experiences the benefits of a fully automated provisioning platform.

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Product & Solution

Product Brief: Hansen Portfolio

A new breed of inventory to fight portfolio inventory data disarray and improve order conversion and monetisation.

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Case Studies

Case Study: PSET

Learn how Hansen's next gen data hub solution reduced OPEX by 80% for Pohjois-Suomen Energiatieto (PSET).

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Case Studies

Case Study: Red Energy

Learn how Red Energy launched their “dual fuel” with enhanced customer experience through increased process automation.

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Case Studies

Case Study: Telecom Liechtenstein

Learn why Telecom Liechtenstein chose Hansen to deliver its complete solution for Billing, Rating, Customer Care and Web.

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Case Studies

Case Study: Toyota Tsusho Nordic

Learn how Toyota Tsusho Nordic realised 17% energy savings with Hansen's energy efficiency management solution.

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Case Studies

Case Study: Xcel Energy

Learn how Xcel Energy launching a “Smart Grid City” project with Complex Billing & Analysis.

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Case Studies

Case Study: XLN Telecom

Learn how Hansen's solution made it possible for XLN in a simple, user friendly way to change their products and services.

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Case Studies

Case Study: EnergyAustralia

Learn how EnergyAustralia enabled rapid time-to-market for new products and services.

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Case Studies

Case Study: South East Water

Learn how South East Water utilised HiaffinityCX Open Access Module and Salesforce integration to deliver customer strategy.

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Filter by type

Case Studies

Case Study: Nuuday

Video

Webinar Preview: Maximising Customer Service Interactions

Webinars

Maximise Customer Service Interactions in EU Energy Markets

Research & Opinion

Community Solar Rising: Part 5

Video

Webinar Preview: Datahub – Capitalising on the Power of Data

Webinars

Datahub: Capitalising on the Power of Data

Video

Webinar Preview: The Role of the Catalog in Partner Ecosystems

Webinars

The Role of the Catalog in Partner Ecosystems

Product & Solution

Hansen Create-Deliver-Engage Suite for CSPs Overview

Case Studies

Case Study: Telkomsel

Webinars

The IoT Opportunity for CSPs

Video

Webinar Preview: The IoT Opportunity for CSPs

Webinars

5 Minute Settlements

Video

Webinar Preview: 5 Minute Settlements

Research & Opinion

How CSPs Can Profit From Hyper-Connected IoT

Video

Webinar Preview: Community Solar Update

Webinars

Community Solar Update

Research & Opinion

Community Solar Rising: Part 4

Webinars

Achieving CPQ Analytics

Video

Webinar Preview: Achieving CPQ Analytics

Video

Hansen Provision – Power The Next

Video

Hansen Portfolio – Power The Next

Video

Hansen OM – Power The Next

Video

Hansen CPQ – Power The Next

Product & Solution

Solution Brief: Hansen Energy EDI

Video

Webinar Preview: What, Why and How of Meter Data Management

Video

Webinar Preview: Power the Next for 5G

Webinars

Community Solar, Data and Long-Term ROI

Webinars

Power The Next for 5G

Webinars

What, Why and How of Meter Data Management

Video

Hansen Catalog – Power the Next

Case Studies

Case Study: Proximus

Video

Webinar Preview: How Energy Providers Get The Most Out of The New Data

Video

Webinar Preview: District Heating – Profitability, Customer Satisfaction & Analytics

Product & Solution

Solution Brief: Streamline Energy Services Selling

Video

Webinar Preview: Fulfilment Automation in a 5G World

Research & Opinion

Community Solar Rising: Part 3

Research & Opinion

Energy Transition – Part 3 Priorities for Change: Hansen Solutions for The Energy Transition

Research & Opinion

Energy Transition – Part 2 How Distributed Energy Resources Change Business Operations