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CITY OF CHARLOTTE DELIVERS NEWLY DIGITIZED CUSTOMER EXPERIENCE

The City of Charlotte Water is a utility suppling water for just over 1,000,000 residents of Charlotte, North Carolina, and other cities in Mecklenburg County. With a need to transform its water utility operations to be customer-centric and provide a more seamless customer service experience, the City of Charlotte chose the latest Hansen CIS as their solution.

In this cASE study,
you will learn about:

  • The challenges faced by the City of Charlotte due to a growing population and high operational costs.
  • How the latest Hansen CIS solution helped lower operational costs through automated workflows and wizards, an updated UI, and enhanced reporting.
  • How Hansen CIS enabled the City of Charlotte to manage their complete customer service and revenue lifecycle.

Complete the form to receive the cAse Study

Contact Hansen

Contact us for any further inquiries.