The latest Hansen CIS release for North America helps utilities improve CIS security, reduce manual work, strengthen billing accuracy and deliver clearer digital customer experiences.
North American utilities are operating in a more demanding environment. Customer expectations for digital service are rising, cybersecurity and compliance obligations are becoming more complex, and teams are under pressure to improve efficiency without adding cost or operational complexity.
At the same time, billing models, data requirements and customer interactions are becoming more nuanced. The customer information system now sits at the centre of this change, supporting not only billing, but also governance, revenue assurance, service delivery and customer engagement.
That is where Hansen CIS for North America’s latest release is focused: delivering practical enhancements that help utilities strengthen control, reduce manual effort, improve billing accuracy and provide clearer digital experiences for customers.
Stronger CIS security and governance
This release strengthens CIS security and governance with enhanced user auditing, TLS SMTP support and flexible per-user authentication. These improvements help utilities improve internal control, support compliance and maintain secure communications.
Less manual work and better data quality = operational efficiency
Hansen CIS for North America’s latest release helps utilities reduce manual effort and improve data confidence through bulk Premises Import and Non-Metered Consumption rebill functionality.
Premises Import enables utilities to load large volumes of service-location data faster while maintaining validation for addresses, jurisdictions and geographic information.
Non-Metered Consumption rebill functionality supports more accurate consumption-only adjustments for non-metered services, reducing manual workarounds and improving billing control.
Clearer digital customer experiences
The latest release improves digital customer self-service through a redesigned Communication pod and enhanced Payment Arrangements. Customers can more easily view request updates, down payment amounts, due dates and payment statuses through the Hansen Self Service Portal.
A more maintainable CIS platform
Platform modernization helps utilities reduce technical debt and prepare for future change. The release includes a migration to PrimeFaces 15 and simplified theme customization, supporting improved accessibility, performance, security and maintainability.
Helping teams adopt new CIS capabilities
Updated online help, quarterly release videos and expanded Hansen Learning modules help utility teams understand new capabilities faster and apply them with confidence.
Practical CIS modernization for North American utilities
The latest Hansen CIS release for North America gives utilities practical ways to modernize without adding complexity – improving security, billing accuracy, operational efficiency, customer self-service and platform maintainability.
For North American utilities, these enhancements help teams work smarter, serve customers more clearly and get more value from their customer information system.
Frequently Asked Questions
The release includes enhancements across CIS security, user auditing, secure outbound email, authentication, premises management, non-metered billing, digital self-service, platform modernization and user adoption resources.
Enhanced user auditing helps administrators see who changed user records, what changed and when. TLS SMTP support helps secure outbound email delivery, while per-user authentication gives utilities more flexibility in how users access the system.
Bulk Premises Import reduces individual data-entry tasks when creating service-location records, while Non-Metered Consumption rebill functionality gives teams more precise tools for billing adjustments.
The Hansen Self Service Portal now provides clearer communication visibility and more transparent payment arrangement information, helping customers understand request status, down payment amounts, due dates and payment statuses.
Modernizing the CIS platform helps reduce technical debt, improve accessibility and performance, strengthen security and make future upgrades easier to manage.