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The Impact of Digital Transactions on Public Utility Companies

Utility companies are facing increasing urgency to catch up with other industries when it comes to enabling digital transactions and providing a seamless, omnichannel customer experience. There are a number of factors influencing the adoption of digital utility payments.

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Digital Transformation World Series 2021: The Rise of the Digital Service Enabler

Digital Transformation World Series 2021 will be running 22 September – 14 October. In it’s leadup, TM Forum hosted a ’satellite‘ meet-up in London to kickstart some discussion. Steve Costello, Product Marketing Manager for Hansen attended and reported on this event.

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Utility Digitalization: The Pressure is Rising

Having spent a good part of the last two decades working with enterprises in the energy and utilities sector, I’m surprised when talk about the industry revolves around the sentiment, “Digitally speaking, utilities are way behind the curve. Now, the pressure is on to start the process of digitalization.”

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CSPs Need Industry Alignment On The Road To IoT

There’s nothing secret about the fact that for communications service providers, next-generation opportunities created by 5G and IoT will largely be centred on B2B. That’s not to say there isn’t any potential to create new revenue from consumers, given the evolving enhancements in network technology set to enable a new class of immersive consumer entertainment…

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The Case for Utility Retailers Increasing Smart-Meter Adoption

I recently joined Hansen from a gas and electricity retailer, where I saw the rollout of smart meters firsthand. In this blog, I will share two important lessons learned about the implications for the customers of utility providers. Energy suppliers are looking for newly accessible information that promises to make their operations more efficient –…

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Want to Maximise the Potential of 5G? It’s Time to Take a Look at Your Commerce Systems

5G is here – to a degree. We need not look far to see the spread of the technology worldwide: according to GSMA Intelligence, by the end of 2021 5G networks will cover one fifth of the global population, with the Covid-19 pandemic having had little impact on momentum as service providers respond to changing…

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Partnerships Will Give CSPs Strength in Numbers

Whether it’s 5G, pervasive high-speed broadband, software-defined and virtualised networks or IoT connectivity, service providers are being presented with a world of new digital opportunities. But a defining characteristic is that in order to reap the full revenue rewards, CSPs won’t be able go it alone. Being good at forging partnership and making them work,…

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CSPs Must Engage To Tap Emerging Enterprise Opportunities

5G is here – to a degree. While operators worldwide have rolled-out the first phases of their networks and are introducing commercial services, to date these have been evolved iterations of existing services with familiar business models. Undoubtedly, the real potential of 5G will be unlocked as the technology matures and communications service providers (CSPs)…

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Dealer App: A Proof of Concept

In my previous blog, I talked about the rise of cross-platform frameworks and their benefits. Building on our learnings, we decided to create a Dealer App as a POC (Proof of Concept). The main purpose of this app is to sign up and service customers of a specific dealer and handle installations. The service aspect…

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Enabling Mobile-First Engagement

In recent months, many of our media service-provider customers have talked to us about the same challenge: delivering the best digitally driven experience to customers and staff in a world where mobile is driving engagement. Mobile apps are defining the way that consumers interact with digital products and services. Today, the primary channel is a…

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