Dealer App: A Proof of Concept
In my previous blog, I talked about the rise of cross-platform frameworks and their benefits. Building on our learnings, we decided to create a Dealer App as a POC (Proof of Concept). The main purpose of this app is to sign up and service customers of a specific dealer and handle installations. The service aspect…
Enabling Mobile-First Engagement
In recent months, many of our media service-provider customers have talked to us about the same challenge: delivering the best digitally driven experience to customers and staff in a world where mobile is driving engagement. Mobile apps are defining the way that consumers interact with digital products and services. Today, the primary channel is a…
Predictable No More: Automated Energy Trading Comes Into Its Own
Everyone knows that renewable energy sources are an indelible part of the energy landscape, with its rapid rise and demand shaping energy markets for the future. However, the impact of the renewables megatrend is obscured when it comes to the operations of energy companies. Our recent webinar on Automated Energy Trading positions the implications of…
Digital Utilities: More To Them Than Meets The Eye
Having spent a good part of the last two decades working with enterprises in the energy and utilities sector, I’m always surprised when talk about the industry revolves around the following sentiment, or some variation of it: “Digitally speaking, utilities are way behind the curve. Now the pressure is really on to start the process…
Provisioning Systems Ready For Their Day in the Sun
Provisioning systems are an essentially unheralded part of the communications service provider’s armoury. Essential to business, yes; but in a world focused on enabling digital customer experiences, they are largely seen as a background feature, rather than as part of the software environment capable of driving innovation and customer satisfaction. Now, as 5G and next-generation…
Leveraging Cross-Sector Commerce Capabilities
At Hansen, our strength is that we serve customers in two industry sectors that are at the heart of today’s digital world: energy and utilities and communications. On the surface, they may not look all that similar. But both are evolving to capitalise on the opportunities presented by the new digital world – meaning that…
Creating a Digitally-Driven Customer Experience
For our retail energy provider customers, there is one thing that underpins almost everything they do: the need to deliver a superior customer experience in a fast-moving market where competition gets tougher by the day. Buyers are faced with so many choices from so many providers, that the ability to innovate and differentiate is critical…
Focus on ‘CREATE-DELIVER-ENGAGE’ to become an Experience Company
It’s globally acknowledged that the future is decarbonised, decentralised and digitised. The challenge resides in the fact that this transition is bigger than anything previously experienced, as well as the prevailing uncertainty concerning how it will play out. It’s time to focus on ‘CREATE-DELIVER-ENGAGE’ to become an Experience Company. Technology evolution, distributed energy resources (DER)…
The Answer to the 5G Connectivity Conundrum Could Be Written in the Stars
We’ve been thinking a lot about space. Well, the immediate 8,000 kilometres of space right above the Earth’s exosphere, to be precise – not in the vein of Matthew McConaughey’s adventures in Interstellar. Here’s why: Hansen is currently working with two different, but very active, satellite companies. One is rolling out satellite-enabled solutions across Europe…
IndustryForum Energy Wrap-Up
It’s a wrap from the Swedish IndustryForum Energy 2020 conference! We have been able to engage with leading utilities from Sweden who shared their perspectives on the journey from a traditional utility to digital service provider. The message from the event this year was clear: Set the pace for the industry – Stay competitive in the…