2025: Driving Innovation in Energy Retail: CER, AI, Automation, and Consumer-Centric Solutions
Reflections from the Energy Retail Excellence 2024 Conference, Australia I recently had the pleasure of attending the Energy Retail Excellence conference, an intimate and impactful event hosted by Quest Events in Melbourne, Australia. The conference provided a fantastic platform for meaningful discussions and rich insights into the evolving energy retail landscape. The learnings were many,…
Innovation for the powercloud billing platform: New API gateway with OAuth 2.0
Dec. 9, 2024 – Technological improvement! The API gateway makes access to the APIs within the billing platform even more efficient while also enhancing the security of sensitive data. An API gateway acts as a connection point between individual services and protects sensitive data through various security mechanisms. These include central authentication, authorisation, monitoring and…
Digital Marketplaces Essential for CSPs to Enhance Commercial Agility
Digital marketplaces have revolutionised the retail sector. Today, very few retailers are pure bricks and mortar and the commercial benefits of this modern and agile approach to retailing have been considerable – from expanded customer bases and the ability to personalise customer experiences to partnerships with other brands to deliver a broader, more seamless retail…
Hansen Awarded EcoVadis ‘Committed’ Badge for Sustainability
At Hansen, we are proud of our dedication to sustainability, recognising that we all have to play our part in caring for the planet. With this in mind, we are pleased to announce that we have been awarded the prestigious “Committed” badge by EcoVadis, the global leader in sustainability ratings for businesses. The badge signifies…
European Wholesale Power Markets and Why More Organisations Are Becoming BRPs
In the evolving European energy market, the role of the Balance Responsible Party is critical. For those considering entering this market, combining a deep understanding of energy market dynamics with technological innovation is crucial for building a successful and sustainable business model. Working with the right technology partner can make a difference. The European energy…
Efficient payment allocation with powercloud’s machine learning service
Efficient payment allocation with powercloud’s machine learning service – Smooth workflow, Decreasing process costs, High data security and optimal data protection
Optimising Data Management in European Energy Trading: A Key to Market Efficiency
Access to optimised data is becoming increasingly essential in today’s highly complex and volatile energy marketplaces. Most people do not think about the effect on the core processes when data-driven trading is in operation and how often we apply “new” data to largely obsolete processes. The data, optimised or not, is an essential part of…
powercloud billing core – focus on our centerpiece
Jul. 17, 2024 – Since the end of May 2024, we have been focusing all activities and resources on the original powercloud billing core. But what exactly is that? You can think of the powercloud billing core as the energy industry’s engine room: it enables energy suppliers to efficiently manage and bill for electricity, gas,…
Digital Expectations: Balancing Today’s Needs and Tomorrow’s Innovations
Whether your consumers are of the mass-market variety or commercial and industrial, there’s an expectation that their engagement with their energy and utility company will be as fast, simple, and seamless as those engagements with major consumer brands. Consumers expect personalised digital engagement, including web-based and mobile customer services, 1-to-1 offers based on individual energy consumption,…
Unveiling the Digital Transformation Recipe – The Telco Parallel
In an era where households grapple with mounting cost-of-living pressures, governments and energy/utility companies find themselves under unprecedented scrutiny from consumers. Over the past year, across various jurisdictions, the sector has witnessed its highest customer turnover rates on record. Amidst this turbulence, the imperative for more innovative products to bolster the transition towards renewable and…