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Retail Conference Wrap-Up

It’s a wrap from the Norwegian Retail Conference! We have been able to engage with leading energy retailers from Norway who shared their perspectives on their journey from a traditional utility to a digital service provider. The message from the retail conference in Norway (“Markedskonferansen 2019”) was clear, but also obvious in a competitive landscape:…

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Guidelines for a Competitive Retailer: How to Win Customers’ Hearts

The energy industry is facing a future where their customers expect a seamless customer experience across all channels. And they want relevant information personalised for them. A company is no longer compared only with its competitors, but also with the best customer experiences.  In a competitive environment where companies are looking to win customers’ hearts…

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Deregulated Energy Markets in the US: Gateway to the Future

Deregulated electricity and natural gas markets in the US are under threat – more than at any time since the process started in California 22 years ago. The experience with deregulation has been mixed across the many states. However, the savings to customers have been substantial in many cases. In a testimony by at the New…

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Configuration: The Key to Agility for CSPs

Hansen enables service providers to launch innovative new products quickly and profitably, to capitalise on the opportunities presented through digital services. A key part of our philosophy is this: configure first and code only when necessary. What does that mean in a world of fragmented systems and complicated product propositions? And, more importantly, why is…

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Brand Storytelling and the Consumer Experience Are Set to Undergo a Transformation

Recent news headlines indicate that we are rapidly hurtling toward a 5G world. Though talk around 5G has dominated public discourse for a while now, the last few years have seen a marked uptick in research, development, viability testing and limited-scale deployments. From the United States and the United Kingdom to the UAE, Saudi Arabia,…

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Are You Prepared for Digital Transformation?

The digital age is upon us. Whispers of ‘Digital Transformation’, ‘Internet of Everything’ and ‘5G’ have grown to a roar and there is no hiding from the increasing consumer appetite for more connectivity and more services – delivered more quickly. Communications Service Providers (CSPs) need to find out where their next big business will come…

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The Importance of Strategic Architecture Consulting for an Effective Commerce Ecosystem

With a wave of changes sweeping the telecommunications industry, CSPs are morphing as we speak. With further digitalisation and 5G technology looming on the horizon, the Concept-to-Market and Lead-to-Cash domains are witnessing a host of changes, predominantly in the following ways: The diversity of product offerings is increasing, with the impact of the Internet of…

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In A 5G And IoT World, A Catalog-Driven Approach Is The Need Of The Hour For CSPs

In the face of all the 5G hype around us, the idea that “we tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run”, as coined by Roy Amara, comes to mind. It is estimated that by the end of 2019, 25 of the 72…

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Satellites: The Secret Ingredient of 5G Services

While a satellite launch is very cool to watch, the role of the satellite industry in the coming wave of 5G services is often an afterthought. If you think about it for a moment, then it becomes clear that satellite technology is destined to play a major role in this new generation of interconnected ecosystems….

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Digitalisation – What We Thought Is What We Now Know

There’s been a lot of buzz about Ericsson’s recent announcement regarding the write-down of its next generation BSS Revenue Manager solution. Lots of analysis, lots of reasoning, but I haven’t seen anything that actually looks at the logic behind what happened. Let’s start the discussion with “digital transformation” — the buzzwords of the moment (remember…

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