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Hansen Catches A Lift In The Connected Car

Hansen has been chosen by a well-known automotive manufacturer to form the foundation of a platform that will sell and deploy connected car services. We hope to announce this formally when the time is right and the project is well underway.

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Living & breathing the Customer Experience so it is part of your DNA

Customer Experience can mean many things to many people, but the common theme when you think about your experience when dealing with a company is the same, “How did it make me feel?” As a utility or retail energy supplier you are judged against all other customer experiences your clients are having on a daily…

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What’s your experience?

The pace of change and digital disruption are themes appearing every day in our newsfeeds.  Together with the focus on customer experience and a power shift to consumers we arrive at a point in time where, as Marshall Goldsmith put it “What got you here won’t get you there”. So where do I start to…

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Community Shared Solar in the US: Making clean power accessible

Among all the electricity generation sources in the US, solar energy has had the fastest growth rate in the last decade with an average annual growth rate of 68%.  After the Investment Tax Credit (ITC) was created in 2005, the annual installed capacity has grown to over 14 gigawatts. Of the total capacity, 70% is…

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Microservices: Not the saviour of B/OSS, just right thing to do

We’re at interesting time in the development of B/OSS for CSPs. Just recently, the TM Forum released a whitepaper on Open Digital Architecture (ODA), which will be the blueprint for the industry to develop architectures that will capture revenue from future digital services. It’s great, not only because Hansen has been involved in the effort…

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Is Your Company Digitally Mature?

3 Questions to Ask at Your Next Meeting Does your organisation have a single blueprint for its digital business strategy? Does that strategy both align with and support the overarching business goals of your company? In the modern context of providing digital services, it’s not particularly useful to think of your “digital business strategy” as…

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You Won’t Admit It, But Your Order Fallout Rate Stinks

Along with another thing you may not want to acknowledge – that you continue to sink a significant amount of resources into traditional business and operational support applications and architectures with no end in sight. To make matters worse, your fallout rates never seem to improve, despite the promises made by traditional vendors.  Throw in…

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Dreams Can Come True: Catalog-driven 3.0 Architecture

These days you can’t be a business or operations support systems architect without embracing the notion of catalog-driven applications. The promise of catalog-driven architecture pushes all the right buttons for most of us – the notion that you can define something in one place and then reuse it many times is compelling. And it ought…

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The 4 Rules Digital Service Providers Should Live By

When I consider how far internet technology has come in the last 16 years, one thing rings true. I no longer wait on hold for hours to find out what’s wrong with my internet service. However, when it comes to how I manage my account and activities, the single easiest way for me to ensure…

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Order Management for Digital Services

The environment for communications service providers has changed forever. Consumers and businesses expect the order to activation (O2A) process for CSPs to mirror those of the likes of Amazon and Apple. Customers have no patience for failure in digital services – none whatsoever. So CSPs are under pressure to deliver complex, multi-faceted, and rapidly changing…

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