Creating a Digitally-Driven Customer Experience
For our retail energy provider customers, there is one thing that underpins almost everything they do: the need to deliver a superior customer experience in a fast-moving market where competition gets tougher by the day. Buyers are faced with so many choices from so many providers, that the ability to innovate and differentiate is critical…
Focus on ‘CREATE-DELIVER-ENGAGE’ to become an Experience Company
It’s globally acknowledged that the future is decarbonised, decentralised and digitised. The challenge resides in the fact that this transition is bigger than anything previously experienced, as well as the prevailing uncertainty concerning how it will play out. It’s time to focus on ‘CREATE-DELIVER-ENGAGE’ to become an Experience Company. Technology evolution, distributed energy resources (DER)…
The Answer to the 5G Connectivity Conundrum Could Be Written in the Stars
We’ve been thinking a lot about space. Well, the immediate 8,000 kilometres of space right above the Earth’s exosphere, to be precise – not in the vein of Matthew McConaughey’s adventures in Interstellar. Here’s why: Hansen is currently working with two different, but very active, satellite companies. One is rolling out satellite-enabled solutions across Europe…
IndustryForum Energy Wrap-Up
It’s a wrap from the Swedish IndustryForum Energy 2020 conference! We have been able to engage with leading utilities from Sweden who shared their perspectives on the journey from a traditional utility to digital service provider. The message from the event this year was clear: Set the pace for the industry – Stay competitive in the…
Future of Gas in Europe: A Vital Role in the Energy Mix
Natural gas is on track to overtake oil as the world’s primary energy source by the middle of the next decade. Of the major energy sources, gas is one of the cleanest, safest and most reliable ones. Natural gas can make a significant contribution to reducing CO2 emissions by complementing and supporting the expansion of renewable energies….
DSO Conference Wrap-Up
It’s a wrap from the Norwegian DSO conference! Hansen had the opportunity to engage with leading energy DSOs from Norway last week, who shared their perspectives on their journey from a traditional utility to a digital service provider. The message from the DSO conference (Nettkonferansen) in Norway was clear: DSOs are becoming the heart of…
Datahubs in the Nordics – a success?
Since 2005, NordREG (Nordic Energy Regulators, Denmark, Norway, Finland and Sweden) has worked towards a harmonised electricity retail market. One important step has been to implement national datahubs in the Nordics. The main purpose of a datahub is to ensure uniform communication methods and standardised processes for professional participants in the electricity market, in order to…
Profiting From a 5G Future
Blog by Stephen Krajewski, Vice-President of Marketing 5G marks the single biggest commercial and technological advancement for the telecommunications industry to date. When all is said and done, billions of dollars will have been spent making 5G a reality. Communications services providers (CSPs) are banking on a new generation of products and services to drive…
Automation in Service Delivery is the Key to Boosting the Bottom Line
As communications service providers (CSPs) confront the reality of a rapidly changing market and the emergence of technologies such as 5G, the Internet of Things and Artificial Intelligence, it is only natural that there will be an impact on their commercial processes. There will undoubtedly be a set of new opportunities for CSPs worldwide –…
Retail Conference Wrap-Up
It’s a wrap from the Norwegian Retail Conference! We have been able to engage with leading energy retailers from Norway who shared their perspectives on their journey from a traditional utility to a digital service provider. The message from the retail conference in Norway (“Markedskonferansen 2019”) was clear, but also obvious in a competitive landscape:…