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Community Solar: The Operational Challenges

Over the last few years, solar energy has been the fastest growing energy source in almost every part of the world – from China to India to Africa, Europe and Americas.  There are many factors that have contributed to this growth, but perhaps the most significant one has been affordability.  Thanks to technological advances as…

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How Automation Improves the Customer Experience

Trends in customer service have evolved from one end of the spectrum (basic support) to the other (the full customer experience). Remember when the popular term was Consumer Support? That eventually transformed into Customer Service, which has itself transformed into Customer Experience. Much more than simple support, Customer Experience goes beyond responding to a request…

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5 Minute Settlement: Are your systems ready for the increased data load?

Bye bye Power of Choice and hello 5-minute Settlement. From 1 July 2021, the National Energy Market (NEM) in Australia will be settled every five minutes. Settling every 5-minutes means the physical electricity system will be aligned with the price signal provided by the market for that 5-minute period. With standing data changes and additional meter data…

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Utilities: We Know We Need to Adapt. Where Do We Start?

A recent study by MIT Sloan and Capgemini found that 90% of CEOs believed the digital economy would have a major impact on their industry. However, the study also found that only 25% had a plan in place to address it and less than 15% were funding and executing that digital transformation plan. That’s a…

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When it comes to UI, One size does NOT fit all

Good User Interfaces increase user productivity, require less training and make users happier. Part of a good user interface is to ensure that the information shown on the screen is relevant to the user and the task they want to accomplish.  Pay-TV clients operate in different geographical, competitive and technological markets. This translates into varying business…

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Why we never feel secure about security

Every day is a bombardment of security nformation.  From data, dashboards and analysis of the ecosystem within your own business, to digesting the multitude of security stories happening across the globe. Security can’t ever go to sleep, and it never stands still. One of the key starting points for any business is how you can make…

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‘Create-Deliver-Engage’ for the Next Digital Experiences

Learn why the create-sell-deliver approach stands in contrast to service providers who have traditionally invested in the post-sales experience.

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User Experience for Enterprise Billing and Customer Care

How can utilities improve customer satisfaction by improving the user experience of their call centre software? Can you believe it was in 2007 that Apple launched the iPhone? Now 11 years on the iPhone has triggered a technological revolution and brought truly mobile computing to the mass market. Sure, there were high-end smartphones around before…

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Delivering Business Outcomes Faster using Agile

The pace of change in energy, telco and media industries is increasing more than ever, with the evolving competitive and regulatory landscape. Business change needs to be delivered in weeks and months, not years. This can be a real challenge, particularly for large companies with complex organisational structures and processes, or external factors such as…

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A Very Unscientific Poll Concludes Catalog Really is the Core of Digital Transformation

A recap of a recent customer event where a CSP kicked off and rallied its leaders and stakeholders around a new service delivery transformation project/

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