The Case for Utility Retailers Increasing Smart-Meter Adoption
I recently joined Hansen from a gas and electricity retailer, where I saw the rollout of smart meters firsthand. In this blog, I will share two important lessons learned about the implications for the customers of utility providers. Energy suppliers are looking for newly accessible information that promises to make their operations more efficient –…
Want to Maximise the Potential of 5G? It’s Time to Take a Look at Your Commerce Systems
5G is here – to a degree. We need not look far to see the spread of the technology worldwide: according to GSMA Intelligence, by the end of 2021 5G networks will cover one fifth of the global population, with the Covid-19 pandemic having had little impact on momentum as service providers respond to changing…
Partnerships Will Give CSPs Strength in Numbers
Whether it’s 5G, pervasive high-speed broadband, software-defined and virtualised networks or IoT connectivity, service providers are being presented with a world of new digital opportunities. But a defining characteristic is that in order to reap the full revenue rewards, CSPs won’t be able go it alone. Being good at forging partnership and making them work,…
CSPs Must Engage To Tap Emerging Enterprise Opportunities
5G is here – to a degree. While operators worldwide have rolled-out the first phases of their networks and are introducing commercial services, to date these have been evolved iterations of existing services with familiar business models. Undoubtedly, the real potential of 5G will be unlocked as the technology matures and communications service providers (CSPs)…
Dealer App: A Proof of Concept
In my previous blog, I talked about the rise of cross-platform frameworks and their benefits. Building on our learnings, we decided to create a Dealer App as a POC (Proof of Concept). The main purpose of this app is to sign up and service customers of a specific dealer and handle installations. The service aspect…
Enabling Mobile-First Engagement
In recent months, many of our media service-provider customers have talked to us about the same challenge: delivering the best digitally driven experience to customers and staff in a world where mobile is driving engagement. Mobile apps are defining the way that consumers interact with digital products and services. Today, the primary channel is a…
Predictable No More: Automated Energy Trading Comes Into Its Own
Everyone knows that renewable energy sources are an indelible part of the energy landscape, with its rapid rise and demand shaping energy markets for the future. However, the impact of the renewables megatrend is obscured when it comes to the operations of energy companies. Our recent webinar on Automated Energy Trading positions the implications of…
Digital Utilities: More To Them Than Meets The Eye
Having spent a good part of the last two decades working with enterprises in the energy and utilities sector, I’m always surprised when talk about the industry revolves around the following sentiment, or some variation of it: “Digitally speaking, utilities are way behind the curve. Now the pressure is really on to start the process…
Provisioning Systems Ready For Their Day in the Sun
Provisioning systems are an essentially unheralded part of the communications service provider’s armoury. Essential to business, yes; but in a world focused on enabling digital customer experiences, they are largely seen as a background feature, rather than as part of the software environment capable of driving innovation and customer satisfaction. Now, as 5G and next-generation…
Leveraging Cross-Sector Commerce Capabilities
At Hansen, our strength is that we serve customers in two industry sectors that are at the heart of today’s digital world: energy and utilities and communications. On the surface, they may not look all that similar. But both are evolving to capitalise on the opportunities presented by the new digital world – meaning that…