The integration will connect Hansen CIS with InvoiceCloud’s digital payments platform as utilities respond to more complex billing models and rising customer expectations.
August 25, 2026 – Hansen Technologies (ASX:HSN), a global provider of software and services to the communications & media and energy & utilities industries, is partnering with InvoiceCloud to integrate Hansen CIS with InvoiceCloud’s digital payments platform. The integration is intended to support bill generation, presentment, payment and reconciliation for utilities, energy retailers and local governments across North America.
A common customer interaction under pressure
The customer bill remains one of the most frequent interactions between a utility and the people it serves. As more billing, payment and engagement systems operate across separate channels, that interaction can become harder to manage for providers and less straightforward for customers. The result is often added administrative effort, slower reconciliation and a more fragmented service experience.
Meeting modern billing complexity
The shift comes as utility billing becomes more dynamic. Time-of-use rates, EV charging, solar net metering and other consumption models are changing how customers are charged for essential services. While those models may become more complex behind the scenes, customers still expect the payment process to be clear and easy to complete.
“Billing is no longer just an operational endpoint. It is one of the clearest signals customers receive about how easy a provider is to do business with,” said Bobby Slaton, EVP Americas Energy & Utilities at Hansen Technologies. “This partnership helps utility providers meet growing billing complexity without passing that complexity on to the people they serve.”
Integration across payment channels
Under the partnership, Hansen CIS will connect with InvoiceCloud payment processing across web, mobile, IVR, text and in-person channels, with payment data syncing back into Hansen’s CIS and customer portal in real time. The companies said the integration will provide a supported path for joint customers that would otherwise need to build and maintain bespoke connections.
“Utilities and energy retailers have long treated billing and payments as two separate systems, and their customers feel that disconnect every time a bill arrives,” said David Nieves, Vice President of Alliances at InvoiceCloud. “By combining Hansen Technologies’ deep expertise in utility billing with InvoiceCloud’s advanced digital payment platform, we’re giving shared customers one connected experience, from the moment a bill is generated to the moment it’s paid.”
Why the payment experience matters
For utilities, energy retailers and local governments, billing and payments are increasingly part of the customer service experience rather than purely administrative processes. As billing models become more complex, clear and reliable payment interactions can play a role in reducing operational friction, improving digital engagement and reinforcing customer confidence in essential service providers.
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About InvoiceCloud
InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. The company services more than 3,250 customers across the utility, government, and insurance industries and is a leader in the electronic bill presentment and payment (EBPP) space. InvoiceCloud’s SaaS platform enables continuous enhancements to the customer experience resulting in higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.