Every year Hansen issues a new release for its Hansen CCB and we’ve just gone live with our latest upgrade. Here’s all you need to know about Hansen CCB and it’s new enhancements.
What is Hansen CCB?
Hansen CCB is a unified digital BSS customer care and billing (CCB) platform built for telecommunications and media companies. It brings product management, customer management, sales and fulfilment, revenue management, resource and provisioning management, and partner management together in a single solution.
Instead of running separate tools for billing, customer service, product catalogs, and partner settlement, operators run all of it on one platform with one data model. That means a change made in one place – a new pricing plan, a customer address update, a partner commission rule – is reflected everywhere else automatically.
Hansen CCB is configuration-driven, so operators can launch new products, pricing models, and offers without waiting on custom development. This is what lets communications and media businesses move at the speed of their market rather than the speed of their IT backlog, taking only days, not weeks to launch new offers.
Who is Hansen CCB For?
Hansen CCB is built for communications and media operators of all shapes, including:
- Pay TV and legacy broadcast operators moving into multi-service offerings like OTT and broadband, while cutting operational cost and complexity
- Broadband and fibre providers that need flexible pricing, bundling, and lifecycle management for product-based offerings
- Mobile and MVNO operators running prepaid, postpaid, or hybrid charging models, including partner and network integrations
- Multi-service operators delivering converged video, broadband, voice, and mobile offerings from a single customer and billing framework
Whether the goal is cutting costs on existing services or launching entirely new revenue streams, Hansen CCB is designed to scale with the business rather than get replaced by it.
Why Operators Choose Hansen CCB
- Increase revenue. Flexible product modelling and bundling support recurring, usage-based, and event-driven charging models, so pricing strategy isn’t limited by the system underneath it.
- Reduce operational cost. One platform replaces multiple billing and customer systems, cutting the overhead of maintaining and integrating disconnected tools.
- Accelerate time-to-market. Products, pricing, and offers are introduced and changed through configuration, not custom code, so commercial teams aren’t stuck waiting on development cycles.
- Improve customer experience. A unified view of customer, product, and billing data means every interaction – CSR, self-service, or AI-powered – has the full picture.
- Scale without complexity. Multiple brands, countries, currencies, and business models (B2B, B2B2C, MVNO, wholesale, reseller) run on the same platform without duplicating systems or logic.
- AI-enabled engagement. HansenCCB integrates with Hansen’s AI-powered Virtual Agent, which draws on the platform’s unified customer, product, and billing data to support live CSR interactions, handle direct customer contact, and power self-service – including outage-related queries.
What’s New in Hansen CCB 2026
The Hansen CCB release focuses on four areas: broadband capability, cloud optimization, core tech stack upgrades, and faster time to value.
Broadband Accelerator
Hansen CCB rounds out broadband support with a dedicated set of enhancements:
- Fixed broadband endpoint support – network components like NIDs and ONTs can now be identified as endpoint devices linked to the address itself (not the customer), which matters for Fibre to the Home deployments where devices belong to the location, not the account.
- Homes Passed status tracking – a standard field (Connected, Ready to Connect, Unable to Connect, Pending Future Connection) now governs which products and offers are available at a given address, tied directly into the existing SAL (Service Availability List) check process.
- Improved Customer Move flow – a new Manage Customer Move process replaces the old Service Address Change, handling agreement impacts, service availability checks, reversals, prorating, and scheduled future moves in one flow.
- Invoice Designer & Bill Presentment – a new reporting engine (built on FastReport) generates on-demand and bulk invoice PDFs, with a visual drag-and-drop template designer, TM Forum–aligned JSON export, and API access to retrieve invoice PDFs directly.
- Sample Selfcare & Onboarding – sample self-service and customer onboarding flows built on the Flutter framework, giving implementation teams a working starting point.
Cloud Optimisation
- Containerised CCB modules (ASM, BSM, ISM, WSM) with Kubernetes support, deployable on AWS EKS with Terraform-managed infrastructure and Argo CD for configuration and state.
- Improved queue depth metric management – PostgreSQL and Kafka environments now publish queue depth metrics to the operational database, matching existing Oracle behaviour.
Tech Stack Upgrades
- Kafka 4.0 (KRaft mode, no separate Zookeeper cluster required) and Confluent 7.5
- Redis 7.4 and Valkey 9.0.0
- Windows Server 2025 support (Windows Server 2019 support has ended)
- Dynatrace observability support
- Broader security improvements, including business-unit-restricted username visibility across notes, contacts, and associates
Improve Time to Value
- A new data migration framework built on AWS Glue, with standard target data formats for uploading and testing migrated data – a Hansen-supported process where the customer owns source data extraction.
The Bottom Line
This Hansen CCB release is about giving operators more control with less overhead: better broadband and fiber support, a modern invoice generation engine, a cloud-native deployment path, an updated technology foundation, and a faster path to getting live. For teams evaluating a Customer Care and Billing platform for broadband, mobile, or converged services, this release is a meaningful step toward simpler, faster, more flexible operations.
Frequently Asked Questions
Hansen CCB is a Customer Care and Billing platform used by telecommunications and media operators to manage products, customers, billing, and partner relationships from a single system, covering everything from product catalog and pricing to invoicing, payments, and customer support.
Pay TV and broadcast operators, broadband and fiber providers, mobile and MVNO operators, and multi-service (converged) operators use Hansen CCB to run billing and customer operations across one or multiple service lines.
Yes. Hansen CCB supports cloud (SaaS), on-premises, and hybrid deployment models. The 2026 release adds containerised modules with Kubernetes support for deployment on AWS EKS.
Hansen CCB is configuration-driven, meaning products, pricing, and offers can be created and changed through configuration rather than custom software development, reducing dependency on IT teams for commercial changes.
The 2026 release adds broadband endpoint and Homes Passed status support, a new Customer Move flow, a new Invoice Designer with on-demand PDF generation, Kubernetes-based cloud deployment, upgrades to Kafka, Redis, and Windows Server, and a new AWS Glue–based data migration framework.
Yes. Hansen CCB integrates with Hansen’s Virtual Agent, which uses the platform’s unified customer, product, and billing data to support customer service representatives, handle direct customer interactions, and power self-service channels.
Yes. Hansen CCB supports multi-company, multi-tenant, multi-country, and multi-currency operations, along with B2B, B2B2C, MVNO, distributor, and reseller business models within a single deployment.