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Centralising & Automating Critical Billing Processes

A Hansen Customer Success Story: Telecom Liechtenstein

In This Case Study You’ll Learn How:

  • Telecom Liechtenstein’s growth required an improved state-of-the-art BSS/ERP solution that would continue their plans to focus on customer satisfaction and provide better services to their business customers.
  • Upgrading to real-time invoicing allowed time savings of approx. 75% at bill run.
  • New Communication Management or Omni-channel customer management provided a unified way to communicate with customers
  • A new Web Self-care portal offered the existing customers the opportunity to view and modify their contracts
  • Hansen provided Telecom Liechtenstein with one single platform handling the business, right from the Customer Center function to Back Office including management and planning of technician’s work.

Telecom Liechtenstein is a leading telecommunications provider in Liechtenstein with a comprehensive product range of voice and data services – from providing telephone connections to innovative value added services and cable TV (CATV). They offer quadruple play for customers mainly in Liechtenstein and have Microsoft Dynamics NAV as their ERP and Finance system.

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