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Telecom Industry Insight: Fulfilment Automation in a


Automate Fulfilment END-TO-END

Failure to deliver products customers have purchased hurts CSPs. For business and consumer buyers alike, product delivery delays and failures lead to unfulfilled customer expectations, high-cost manual intervention to fix errors and slower time-to-revenue for new products and services. And the complexity of new services enabled by 5G and virtualised networks pose a new challenge for fulfilment systems, making the ability to automate processes critical for success. Hansen experts will discuss what fulfilment needs to be in the digital world, removing errors and mistakes and automating from end-to-end.


  • Why seamless service delivery is a critical factor in customer satisfaction
  • Why fulfilment automation is a must in a world of 5G, IoT and virtualised networks
  • What the biggest challenges for automating fulfilment are – and how to address them

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Steve Costello
Product and Solutions Marketing Manager –  Hansen

Bharat Harwani
Product Manager, Hansen OM and Hansen Portfolio – Hansen

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