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B2B Telecom & Tech Index

A Hansen Research Report

We asked enterprises about communications technology

Digitalisation is transforming the way that enterprises across the world do business. New technologies such as 5G will open the new products and services which have not been possible before, and communications services can add agility and flexibility to existing operations.

For communications service providers, this means their relationships with customers will need to change from tactical to strategic as they look to capitalise on new opportunities. But this will need a greater understanding of business needs in order to enable new digitally-driven customer experiences.

We surveyed 100 large enterprises worldwide to find out more about their views of new technology and their relationships with the CSPs that serve them

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