Maximise customer service interactions in EU energy markets
13-min webinar
New EU regulations for the energy market have resulted in a liberalization that presents new types of owners and ownership structures. One consequence of this change has been reduced customer loyalty as more options present themselves.
Some of the challenges energy retailers are facing include delivering a competitive customer experience, meeting compliance standards, ensuring a relevant product offering and achieving economies of scale.
Learn how Hansen’s EnoroCX CIS Solution addresses these challenges and the steps towards implementation.
You will learn about:
- Changes to the retail market in Europe and the Nordics
- Addressing regulatory/compliance challenges
- Managing consolidations, mergers and separate brands
- How inactivity will cost energy retailers
- How a cloud native billing solution can impact your business
COMPLETE THE FORM TO WATCH
THE FULL WEBINAR
FEATURING
Arnstein Nydahl
Senior Project Manager, EnoroCX – Hansen
Albert Nemet
Product & Solutions Marketing Manager – Hansen