Maximise Customer Service Interactions in EU Energy Markets - Hansen Technologies Skip to content

MAXIMISE CUSTOMER SERVICE INTERACTIONS IN EU ENERGY MARKETS

A HANSEN WEBINAR

Maximise customer service interactions in EU energy markets

13-min webinar

New EU regulations for the energy market have resulted in a liberalization that presents new types of owners and ownership structures. One consequence of this change has been reduced customer loyalty as more options present themselves.

Some of the challenges energy retailers are facing include delivering a competitive customer experience, meeting compliance standards, ensuring a relevant product offering and achieving economies of scale.

Learn how Hansen’s EnoroCX CIS Solution addresses these challenges and the steps towards implementation.

You will learn about:

  • Changes to the retail market in Europe and the Nordics
  • Addressing regulatory/compliance challenges
  • Managing consolidations, mergers and separate brands
  • How inactivity will cost energy retailers
  • How a cloud native billing solution can impact your business

COMPLETE THE FORM TO WATCH
THE FULL WEBINAR

FEATURING

Arnstein Nydahl
Senior Project Manager, EnoroCX – Hansen

Albert Nemet
Product & Solutions Marketing Manager – Hansen