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Future of Retail: How to Win Customers’ Hearts

A Hansen Whitepaper

How Energy Retailers can succeed in the ongoing Energy Transition by putting their customers at the center

Digital challengers are disrupting the Retail Energy market. New players are using their high-efficiency, lean organizations and low-cost structures to offer personalized products and services.

In the future, distributed generation and new digital technologies will give utility customers the freedom to interact with a choice of competitive energy platforms that enable the exchange of energy, information and a range of additional services.

At Hansen, our teams work with hundreds of utilities around the world, and in Part 2 of the Hansen Energy Transition Papers – ‘Future of Retail’, we share our insights into what the Energy Retailer can do to succeed in this evolving market.

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