Service providers need immediate and comprehensive access to a customer’s existing portfolio inventory – the products they’ve ordered, the services that were activated for those products, and the resources that were provisioned for those services. For most, this information is dispersed throughout their infrastructure in a fragmented and isolated fashion. Hansen Portfolio addresses this by providing a centralised, commercial view of product-service-resource portfolio inventory and making that data widely available to any external systems.
Essential Content
Hansen Portfolio gives service providers an up-to-date view of a customer’s portfolio data, delivering rich commercial insight and enabling more effective cross-sell and upsell.
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HANSEN PORTFOLIO DELIVERS
A Valuable Commercial View
Create a unique and valuable view of the current commercial profile of your business to improve marketing and sales.
Faster Time-to-Revenue
Order delivery times shortened and errors are avoided as products and services are configured.
Improved Customer Experience
Accurate quotes and clean digital orders minimise likelihood of customer dissatisfaction.
Commercial Possibilities
Accurate, up-to-date view of the commercial profile of customers provides rich insight for marketing and sales teams.
A Single Point of Truth
An accurate and unified portfolio data repository that reflects and is mapped to your product catalog.
Interoperable Independence
Makes portfolio inventory data widely available to any external system via a microservices-based architecture aligned with TM Forum Open APIs.
Improved Order Conversion
Verification of service eligibility for new quotes to improve critical order-to-activation-to-cash processing.
Catalog Awareness
Mapped to data from Hansen Catalog and other 3rd party catalogs.