GenAI Is Rewriting the Energy Sector – But Only If You Treat It Like a Teammate, not a Tool
GenAI Is Rewriting the Energy Sector – But Only If You Treat It Like a Teammate, not a Tool, The myth that AI will replace human agents en masse is just that: a myth. What we’re really doing is redeploying human empathy and expertise to where it matters most. AI handles the repetitive; people handle the personal. That might be the most important shift of all, and it needs to be managed carefully. Keep an eye on the ripple effects of this change: retrain and upskill your team to mitigate any job displacement and pay attention to customer sentiment so that trust isn’t eroded as more interactions become automated. In the coming years, the best-performing energy providers won’t just use GenAI, they’ll partner with it. Train it. Teach it. Trust it with the right guardrails.
Progress in Motion: Hansen CIS Q2 2025 Release Empowers Utilities with Smarter Self-Service and Streamlined Operations
Greg Pigate – Senior Software Development Manager (Hansen CIS) We’re excited to announce the Q2 2025 release of Hansen CIS for North American utilities, continuing our commitment to delivering impactful innovations that drive operational efficiency and improve customer experiences. This release introduces new self-service capabilities, enhanced integration options, and modernized reporting tools, all designed to…
Australian Energy Week 2025: Why Software (and AI) is Now the Real Infrastructure
Australian Energy Week 2025 wrapped up in Melbourne, and while the agenda was packed, a few key messages were clear: as an industry, we’re not short on ideas, but scaling them, investing in them, orchestrating them is the challenge. These are some reflections and musings on the key opportunities and priorities for the industry.
powercloud Format conversion & 24-hour supplier change – we are ready!
May 15, 2025 – 6 June 2025 is fast approaching – and we are already ready to go! We successfully rolled out all the necessary adjustments for the upcoming format change and the 24-hour supplier switch to our production system on 13 May. But wait – aren’t the old formats still valid? That’s right! Thanks…
Telco to Techco – A New Chapter in a Journey of Transformation
The telecommunications sector is at a turning point. At the core is the shift from telco to techco, which sees successful companies being more present and relevant in customers’ lives. What drives this success is not just the network, but the ability to integrate solutions from diverse partners into a dynamic ecosystem, with agility, speed and intelligence.
Versatility in action: How Hansen CIS is positioning North American utilities for success in the age of digitalization and AI
Greg Pigate – Senior Software Development Manager (Hansen CIS) As the Hansen team gears up for another action-packed week at IUCX, the leading event of its kind for the Energy & Utilities sector in North America, there’s no denying that the CIS landscape is undergoing change like never before. And our first full calendar year…
From Households to Communities: Solar That Shifts Power
By David Castree, Global President Energy & Utilities Solar energy is transforming how communities’ access and consume electricity. Australia leads the world in rooftop solar adoption, yet millions of apartment dwellers and renters remain locked out of this energy revolution. Meanwhile, in the United States, community solar projects are rapidly expanding, providing equitable access to…
From Words to Action: Women in Tech Sweden 2025 Shows What Real Change Looks Like
Lina Tranevall – Product Director Four years ago, I attended my first Women in Tech conference in Sweden. It was a relatively intimate gathering – optimistic, hopeful, but very much centred around future possibilities. Fast forward to 2025 and that same conference has transformed into a powerhouse of action and innovation, attracting over 3,000 participants…
Successful AS4 conversion in the gas division – safety, efficiency and future-proofing with powercloud
April 4, 2025 – The introduction of the AS4 message protocol, which is considered particularly secure for data exchange between market partners, has been mandatory for the gas sector since 1 April 2025, in accordance with a decision by the BNetzA. powercloud has implemented the necessary regulatory requirements on schedule with its long-standing partner CONUTI….
It’s Only a Matter of Time: Finland’s Metering Shift and Its Impact on the Energy Sector
As Finland prioritises sustainability and efficiency within its energy sector, the government is preparing to implement new regulations requiring energy companies to increase the frequency of meter readings significantly. These changes promote more precise energy management, enabling a more responsive and efficient energy grid, and this shift promises benefits for end customers. Still, it presents…