Expertise to Keep Your Business Running Smoothly

Hansen SolutionsCX fully integrated back-office and customer care solutions provide a solid foundation for your growing retail energy business.
The Client Portal is a web-based application that provides immediate access to critical customer information and data. 

Key Features

  • Forecasting and Pricing
  • Customer Acquisition, Switching & Drops
  • Billing Services
  • Customer Care Services
  • Reporting & Data Services
  • Remittance Processing

BPO

BPO

Hansen’s Business Process Outsourcing (BPO) team offers first-hand experience in the retail energy market: retail back-office operations, customer care, information technology and remittance processing. We have a successful track record in energy supply and utility operations.

Our complex billing structure, AccuBylTM, has enabled us to bill more than $42 billion since its inception in 2005. The Hansen BPO team has a unique understanding of what it takes to be profitable in the highly competitive, tight-margin, retail energy business.

Customer Care Services

SolutionsCX Customer Care Services include:

  • US Based Customer Care Call Center located in Hazleton, PA with bilingual Spanish-speaking agents on site
  • Telephone language interpretation  service up to 150 languages
  • Inbound Support such as Sales & retention, Payment processing, Billing/contract inquiries, Escalation handling and Customer support
  • Outbound Support: Sales & retention, Customer Outreach program, Prospecting, Account Verification
  • Quality Control/Quality Assurance, Workforce Management, Reporting and Analytics
 
 

 

Customer Care Services

Integrated Solution

Hansen’s BPO team knows the importance of a fully integrated Revenue Cycle process. We are not limited to helping one component of your business. Our process controls identify and correct errors that typically are overlooked when building solutions that use different software vendors or service providers.

Consistently the “Standard of Excellence” in the Industry:

  • The industry’s benchmark for superior functionality and technology
  • Continuously enhanced with assured migration paths
  • Turns the “business of billing” back into the hands of the business
  • Provides depth and full support for complete life cycle billing with complex rates
  • API capabilities for integration with suppliers and other 3rd parties

Integrated Solution

10 reasons why SolutionsCX

10 reasons why SolutionsCX

  1. ENERGY FOCUSED BPO
    Energy only focused BPO, specializing in deregulated markets from Meter to Cash.
  2. CUSTOMIZABLE & FLEXIBLE SOLUTIONS
    Markets change - partner with us to quickly adapt and stay ahead of the changes.
  3. REPORTING & ANALYTICS AT YOUR FINGERTIPS
    Robust reporting and data analytics to effectively manage your business.
  4. YOUR CUSTOMERS NEED ARE HANDLED
    USA based Customer Care Center with modern IVR technology handling inbound calls, emails, faxes, collections, web chat, TPV, on & off peak call volumes.
  5. INDUSTRY EXPERTS
    We have Experts that participate in Utility Work Groups and work with State PUCs to understand regulatory changes, so you don’t have to.

 

Read More

SolutionsCX is a great fit for our business model. We’ve been able to secure large community choice aggregation opportunities because of the business processes that are in place which gives us the automation to easily enroll new customers as well as manage our pricing and customer billing journey. Logistically they give us the leverage to support more than 100,000 customers and do so quickly. Hansen SolutionsCX provides resource flexibility, scalability, and the robust reporting and analytics required to effectively compete in a very challenging retail energy environment.  I believe in Hansen.

Chuck Sutton 
President, MC2 Energy Services