For the past 13 years, Hansen’s PeacePlus CIS system has supported more than 5.5 million Xcel Energy customers across eight states. New business drivers such as Customer Choice Rate Options, Extensive Rate Complexities, Saturated Customer System capabilities and a requirement to manage system automation scripts identified that a complex billing engine was required. Given their current system PeacePlus CIS was operating well they didn’t want to replace it, so they came to Hansen to see if there was something we could do to help.
The requirement was to handle complex bill automation for their most complex electricity products; renewable and distributed energy resources, interruptible service, contract management, interval data processing and charge calculations for their key electric accounts. Each had their own set of unique requirements as well as a requirement for further electricity and complex natural gas and steam tariffs.