COMMUNITY SOLAR RISING
A HANSEN POV PAPER COLLECTION
IN THE MIDST OF ENERGY TRANSITION
In this first part of Hansen’s Community Solar POV series, Kim Wall, a Hansen CIS Product Leader, lays out the Community Solar opportunity in North America. And, based on her work with newly-emerging Community Solar services providers (CSSPs), she provides some very practical advice to providers who are looking to enter one or multiple Community Solar markets.
THE CUSTOMER ACQUISITION CHALLENGE
Hansen Community Solar expert Shiva Gowrinathan outlines what Hansen sees as key steps and the corresponding customer acquisition processes that help Community Solar service providers achieve operational success when starting and growing Community Solar businesses.
LEARNING FROM THE
SOLAR FARM FIELDS
Hansen Community Solar expert, Shiva Gowrinathan, shares his experiences in completing several Community Solar implementations on behalf of suppliers and utilities and delves into detail on the common elements that contribute to business and operational systems and platforms that can set Community Solar providers up for success as they move forward in the market.
PORTALS – BUILD OR BUY
Hansen’s Specialist Community Solar Project Leader Shiva Gowrinathan gives his perspective on the pros and cons of building vs. buying a customer acquisition portal and takes you through the practical experiences of implementing both. Based on his work with newly-emerging Community Solar services providers, Shiva describes two decision cases – a Build example and a Buy example – that focus on why each option was chosen.
OF COMMUNITY SOLAR
Michael Cofer, Vice-President of Delivery at Hansen Technologies, unpacks process complexity in the wake of a customer acquisition, and how the solar farm is ready to move forward in servicing its customers. He outlines the impact of post-acquisition processes that influence the customer experience during the time they are on the solar farm.
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