Personalised and tailored services to your customers
Customers’ have a strong desire for more transparency and personalisation from utilities. The EnoroCX Customer Centric Platform provides a fully-fledged 360º customer view system for sales campaigns, price offers, contract management, customer self-service and customer care communication.
Everything is streamlined and automated. You can create a campaign with product add-ons, prices and select segments for target filtering. Automatic dispatch of campaigns with self-ordering features provides a holistic quality.
A comprehensive package of a portal and apps makes your end customers as self-sufficient as possible - increasing cost efficiencies and improving customer experience. The portal identifies a user’s device (smartphone/tablet/PC) and adapts the session to ensure a great experience on any device.
Keeping the customer as close as possible is of paramount importance in today's market. EnoroCX CustomerApp improves dialogue between the customer and energy company. We give you a tool that builds loyalty through contact and gives you a head start in the market.