CITY OF CHARLOTTE DELIVERS NEWLY DIGITIZED CUSTOMER EXPERIENCE
The City of Charlotte Water is a utility suppling water for just over 1,000,000 residents of Charlotte, North Carolina, and other cities in Mecklenburg County. With a need to transform its water utility operations to be customer-centric and provide a more seamless customer service experience, the City of Charlotte chose the latest Hansen CIS as their solution.
In this cASE study,
you will learn about:
- The challenges faced by the City of Charlotte due to a growing population and high operational costs.
- How the latest Hansen CIS solution helped lower operational costs through automated workflows and wizards, an updated UI, and enhanced reporting.
- How Hansen CIS enabled the City of Charlotte to manage their complete customer service and revenue lifecycle.