PKS optimizes its customer care with EnoroCX IT systems
August 22, 2018 – Helsinki, Finland – To future proof its customer service and further strengthen its competitiveness, Pohjois-Karjalan Sähkö Oy (PKS), one of Finland’s leading energy service companies has chosen to implement the EnoroCX customer information system. Together with the UtilyticsCX meter and energy data management system from the Hansen Technologies Group, PKS are maximising their data intelligence to further enhance their decision making.
Serving their electricity retailer and DSO customers more efficiently, with personalised communication, PKS has signed a contract where UtilyticsCX Meter and Energy will be kicked off in autumn 2019. Then the combined CRM, customer service and billing system will commence in early 2020. UtilyticsCX Insight data analytics has already been implemented successfully by the business.
Hannu Roivas, CFO of PKS, said “We look forward to implementing a system, which is both innovative and at the same time proven-in-use, based on the international experience of Hansen and their huge installed base. This implementation will enable us to improve our customer satisfaction and further optimise our operational efficiency and profitability.”
Further he emphasised that the high reliability with guaranteed delivery time, a wide range of new functionalities, including the quite unique support of energy sales processes, and the continuous product updates were main reasons for choosing a solution from Hansen.
“With this new agreement we have made a number of successful EnoroCX delivery contracts into the Finnish energy market within a relatively short period of time. Our customers’ evolving needs are at the center of our continuous product development activities. In fact, we are conferencing in Oslo next week with hundreds of our customers to listen to their needs and share our roadmap ahead”, said John May, President Hansen Technologies Group EMEA. He finished with a final note “We are very excited to expand our relationship with our long-standing customer PKS and we are eager to support them to take full advantage of digitalisation.”
About Pohjois-Karjalan Sähkö Oy (PKS)
PKS is one of Finland’s leading energy service companies that produces and develops energy services to help customers manage their own energy use and costs. With 250 employees PKS generates a group turnover of 105 million EUR. www.pks.fi