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IDC MarketScape – Hansen Named in ‘Major Players’ Category

August 19th, 2021 – Hansen Technologies is pleased to announce that it has been named in the ‘Major Players’ category in the new IDC MarketScape — Worldwide Customer Experience Management Solutions for Utilities 2021 Vendor Assessment.

The IDC MarketScape — Worldwide Customer Experience Management Solutions for Utilities 2021 Vendor Assessment (IDC # US46154220, June 2021) — analyzes vendors’ capabilities, strategies and comparative success in the marketplace. It also looks at how their products and services will evolve, providing metrics and context to utilities evaluating potential technology partners in this solution area.

Glenn Gibson, Chief Marketing Officer, Hansen Technologies, commented: “Our placement within the Major Players category attests to the strength of our value proposition for the energy and utilities sectors. Customer care and the customer experience lie at the core of everything we do as a company. Our Create-Deliver-Engage portfolio is well-placed to help navigate the complexity of the new customer journey – for both today and tomorrow.”

With the energy and utilities sectors undergoing a period of marked change, turning personalized experiences into new business opportunities is imperative for next-generation energy and utility providers. The Hansen Create-Deliver-Engage for Energy and Utilities suite is designed to deliver the next experience, while enabling energy and utilities to grow from new business models.

For further information about Hansen Technologies, please visit


About Hansen Technologies
Hansen Technologies (ASX: HSN) is a leading global provider of software and services to the energy, water and communications industries. With its award-winning software portfolio, Hansen serves 580+ customers in over 80 countries, helping them to create, sell, and deliver new products and services, manage and analyse customer data, and control critical revenue management and customer support processes. For more information, visit

About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

Adnan Bashir
Senior Manager, Global Corporate Communications
Hansen Technologies
+1 647-204-0999