Hansen Included in 2022 Gartner® Market Guide for CSP Customer Management and Experience Solutions
March 4th, 2022 – Hansen Technologies today announced that it has been included in the 2022 Gartner “Market Guide for CSP Customer Management and Experience Solutions” report.
According to Gartner, “the suppliers were selected based on their competitiveness as seen by the competitors, product portfolio, geographic spread and progress in the last year.”
In this report, Gartner defines, “customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management.”
Glenn Gibson, Chief Marketing Officer, Hansen Technologies, commented: “Customer-centricity and a relentless focus on what the modern-day consumer and business customer expects should be the lynchpin of any growth strategy for a communications service provider (CSP). In the era of fast-paced and constant change where experience is king, we at Hansen exercise a relentless focus not only on our direct customer’s needs, but their customers as well. As the industry continues to undergo unprecedented transformation, Hansen’s cloud-native software suite for communications is ready to help CSPs navigate an industry that requires rapid service innovation, seamless selling and delivering of services, and the ability to explore new business models. We believe being named by Gartner as a Representative Vendor reinforces our value to our user base worldwide, and further affirms our position in the market as a provider of best-of-breed customer management and experience solutions.”
For further information about Hansen Technologies, please visit www.hansencx.com.
*Gartner, “Market Guide for CSP Customer Management and Experience Solutions”, Juha Korhonen, Amresh Nandan, Chris Meering, Susan Welsh de Grimaldo, December 31, 2021.
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About Hansen Technologies
Hansen Technologies (ASX: HSN) is a leading global provider of software and services to the energy, water and communications industries. With its award-winning software portfolio, Hansen serves 600+ customers in over 80 countries, helping them to create, sell, and deliver new products and services, manage and analyse customer data, and control critical revenue management and customer support processes.
For more information, visit www.hansencx.com
Senior Manager, Global Corporate Communications