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Hansen CIS – SOLUTIONSCX

Business Process Outsourcing for the retail energy market

Taking The Burden Out of Billing

Hansen’s Business Process Outsourcing (BPO) team offers first-hand experience from the retail energy market: Retail back-office operations, customer care, information technology and remittance processing. The Hansen BPO team has a unique understanding of what it takes to be profitable in the highly competitive, tight-margin, retail energy business.

The Hansen CIS – SolutionsCX billing capability, AccuBylTM, part of the Hansen CIS product family, has enabled the processing of more than $42 billion in receivables since its inception in 2005. Hansen’s BPO team knows the importance of a fully integrated Revenue Cycle process. The team manages multiple aspects of your processing requirements. Our process controls identify and correct errors that are typically overlooked when building solutions that use different software vendors or service providers.

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Hansen CIS – solutionsCX Delivers

Forecasting and Pricing

Long and short term forecasting and pricing

Churn control

Customer Acquisition, Switching & Drops

Customer Care Services

Personalised services with full overview

Billing Services

Organize, track and invoice

Reporting & Data Services

Flexible reporting tools

Remittance Processing

Maintain cash flow and improve customer services

CUSTOMER CARE EXPERTISE TO KEEP YOUR BUSINESS RUNNING SMOOTHLY

Hansen CIS – SolutionsCX Customer Care Services includes the following service features:

  • US based Customer Care Call Center located in Hazleton, PA with bilingual Spanish-speaking agents on site
  • Telephone language interpretation service with support for up to 150 languages
  • Inbound Support that offers services such as sales & retention, payment processing, billing/contract inquiries, escalation handling and customer support
  • Outbound Support: Sales & retention, customer outreach program, prospecting, account verification
  • Quality Control/Quality Assurance, Workforce Management, Reporting and Analytics
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