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Hansen CIS – EnoroCX

Market leading customer care and billing for European energy markets

enablE customer success
to
IMPROVE COMPETITIVE EDGE

Hansen CIS – EnoroCX, part of the Hansen CIS product family, is an energy and utility billing and customer care solution which enables providers to better understand and communicate with their customers.

Built for European markets, EnoroCX supports common commodities including electricity, district heating and cooling, water and telecommunications (broadband).

EnoroCX makes wide use of digital channels for customer engagement. Customers can take care of most tasks conveniently via self-service.

It is offered using a software as a service (SaaS) model that removes complexity related to hardware and software procurement and maintenance. The EnoroCX community of more than 130 companies guarantees that the solution will always match the market requirements in a cost-efficient manner.

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HANSEN CIS – ENOROCX Delivers

Modular

A modular approach with an API extensive library

Large user community

A CIS community of over 130 European utilities

Customer focus

Customer-centricity supporting DSOs & retailers in deregulated markets

SaaS

Rapid cloud deployment

Automation

Automation in data management and analytics

Automated updates

Automated software updates to save resources, time and money

Engage the customer

Improved customer engagement through portals and mobile apps

Flexible campaigns

Campaigns with product add-ons, prices and select segments

Tailored to the Needs of European Regulated
Energy Providers

Distribution System Operators (DSOs) are at the heart of the Energy Transition. Enabling energy transition and guaranteeing network stability in the context of distributed generation makes the role of the DSO crucial.

Hansen CIS – EnoroCX provides you with an opportunity to add value to your business and to structure the commercial contracting process with customers/prosumers and aggregators, while using data and analytics to configure processes in real-time.

Introduction of AMS means better data capture and insight into consumption patterns for customers and installations. When energy flow changes direction, or there is an introduction of local production in the network, this creates a changed consumption pattern with greater power load – a pattern that becomes less predictable and more difficult to plan for. Cost-effective use of technology and customer involvement can help solve this.

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