enablE customer success
to IMPROVE COMPETITIVE EDGE
Hansen CIS – EnoroCX, part of the Hansen CIS product family, is an energy and utility billing and customer care solution which enables providers to better understand and communicate with their customers.
Built for European markets, EnoroCX supports common commodities including electricity, district heating and cooling, water and telecommunications (broadband).
EnoroCX makes wide use of digital channels for customer engagement. Customers can take care of most tasks conveniently via self-service.
It is offered using a software as a service (SaaS) model that removes complexity related to hardware and software procurement and maintenance. The EnoroCX community of more than 130 companies guarantees that the solution will always match the market requirements in a cost-efficient manner.
Contact Hansen to learn moreHANSEN CIS – ENOROCX Delivers
Modular
A modular approach with an API extensive library
Large user community
A CIS community of over 130 European utilities
Customer focus
Customer-centricity supporting DSOs & retailers in deregulated markets
SaaS
Rapid cloud deployment
Automation
Automation in data management and analytics
Automated updates
Automated software updates to save resources, time and money
Engage the customer
Improved customer engagement through portals and mobile apps
Flexible campaigns
Campaigns with product add-ons, prices and select segments
Tailored to the Needs of European Regulated
Energy Providers
Distribution System Operators (DSOs) are at the heart of the Energy Transition. Enabling energy transition and guaranteeing network stability in the context of distributed generation makes the role of the DSO crucial.
Hansen CIS – EnoroCX provides you with an opportunity to add value to your business and to structure the commercial contracting process with customers/prosumers and aggregators, while using data and analytics to configure processes in real-time.
Introduction of AMS means better data capture and insight into consumption patterns for customers and installations. When energy flow changes direction, or there is an introduction of local production in the network, this creates a changed consumption pattern with greater power load – a pattern that becomes less predictable and more difficult to plan for. Cost-effective use of technology and customer involvement can help solve this.
Contact Hansen to learn more