POSITION YOUR ORGANIzATION FOR SUCCESS
Hansen CIS enables North American operators – private-funded Utilities or public-funded Municipalities – to manage the entire customer service and revenue life cycle for electricity, gas, and water services.
Deployable as SaaS in the Cloud or On-Premises, Hansen CIS is a complete customer care and billing solution that improves efficiency and maximizes the value of your data with clean, accurate, and meaningful information.
The solution provides convenience and ease of use to streamline and coordinate billing operations with secure, low-cost ownership that can quickly and seamlessly scale with business requirements.
Deployed as SaaS, Hansen CIS eliminates the need for expensive hardware purchases while taking advantage of modern, secure technology maintained by Hansen, thereby reducing operational risk.
LEARN MOREHansen CIS for North American Municipalities & Utilities delivers
WORKFLOW OPTIMIZATION
Customization workflows maximize CSR efficiency
DEPLOYMENT FLEXIBILITY
Cloud option empowers rapid implementation and operationalization
SIMPLIFIED THIRD-PARTY INTEGRATIONS
Agile framework for payment, billing, & field service integrations
POWERFUL REPORTS & ANALYSIS
Integrated BI and extensive reporting enhance transparency
WORKFORCE MANAGEMENT
Tight integration delivers real-time status order updates
AUTOMATED UPDATES
Automated software updates save resources, time, and money
ENHANCED CUSTOMER ENGAGEMENT
Improve customer engagement with portals and mobile apps
TAILORED TO THE NEEDS OF NORTH AMERICAN REGULATED UTILITY PROVIDERS
The Hansen CIS interface for CSRs is metadata-driven, dynamic, streamlined, and highly configurable. This innovation ensures efficient workflows and simplifies typically complex and time-consuming customer engagement processes such as move-in/move-out, transfer, and bill queries.
Advanced business intelligence offers robust, customized reports that deliver operational and executive-level information quickly and graphically. In addition, this capability provides reporting flexibility by shifting focus from static predefined system reports to a configurable framework, supporting ad-hoc reports, KPIs, and executive dashboards.
The Hansen Integration Framework (HIF) provides a robust web services catalog for streamlined integrations with best-of-breed third-party applications or an Enterprise Service Bus. In addition, the HIF includes application program interfaces for customer mobile and payment vendor solutions.
