Hansen CIS – BANNERCX
Market leading customer care and billing system
for North American utilities and municipalities
POSITION YOUR ORGANISATION FOR SUCCESS
Hansen CIS – BannerCX, part of the Hansen CIS product family, enables North American utilities and municipalities to manage the full customer service and revenue lifecycle for electricity, gas and water services.
The BannerCX cloud solution (SaaS) offers municipalities the assurance of having a reliable, secure billing/CIS solution that improves efficiency while maximising the value of data with clean, accurate and meaningful information.
The solution offers convenience and ease of use to streamline and coordinate billing operations with a secure, low cost of ownership that can easily and seamlessly scale as you grow. It eliminates the need for expensive hardware purchases while taking advantage of the latest secure technology maintained by Hansen, reducing operational risk.Contact Hansen to learn more
Hansen CIS – BannerCX delivers
APIs for payment vendor solutions
CSR workflow optimisation
Reports and analysis
Powerful BI and extensive reporting
Rapid cloud deployment
Tight integration to workforce management for real-time updates on status orders
Automated software updates to save resources, time and money
Web-service based integration framework
Engage the customer
Improved customer engagement through portals and mobile apps
Tailored to the Needs of North American Regulated Energy Providers
The Hansen CIS – BannerCX customer service representative interface is metadata-driven, dynamic, streamlined and configurable to enable efficient workflows, simplifying previously complex and time-consuming customer service processes such as move-in/move-out, transfer and bill queries.
Advanced business intelligence offers robust operational and executive level customised reports to deliver information quickly and graphically. It also offers reporting flexibility by shifting focus from static predefined system reports to a configurable framework, supporting ad-hoc reports, KPIs and executive dashboards.
The Hansen Integration Framework provides a robust web services catalog for streamlined integrations with best of breed third-party applications or an Enterprise Service Bus. BannerCX includes HIF application program interfaces for customer mobile and payment vendor solutions.Contact Hansen to learn more