Toronto, Canada – 11 November 2019 – Hansen today announces new releases of Sigma CPQ and Sigma Portfolio Inventory.
Formerly Sigma CPQ and Sigma Portfolio Inventory, Hansen CPQ and Hansen Portfolio, newly upgraded to Release 3.0 and 2.0 respectively, are now even better positioned to enable communications service providers (CSPs) to tackle the challenges of selling complex B2B services with capabilities that reduce the time to sell, ensure clean digital orders and integrate seamlessly into existing CRM environments.
Deployed in the cloud or on premise, Hansen CPQ defines how CSPs sell products, from standardised consumer offerings to complex tailored enterprise services. It increases the speed and improves the accuracy of sales quotes and orders with an immediate effect on sales efficiency, agility and customer satisfaction. With Release 3.0, Hansen strategic investment in product innovation now sees significant enhancements to quote-and-order capabilities for Hansen CPQ, which in turn reduce the time to sell complex B2B services, letting service providers shorten quote-to-cash timelines.
Hansen Portfolio Release 2.0 provides communications service providers (CSPs) with an up-to-date and unified commercial view of the products and services bought by customers. With new commercial view capabilities, service providers will be able to accurately target sales campaigns and promotions, using customer portfolio inventory data to enable faster and more effective cross-sell and up-sell. CSPs can also take snapshots of data, in order to see the evolution of a customer’s portfolio, identifying trends in service consumption and thus contributing to a 360-degree view of business performance.
Robert Hingston, Vice President of Products, Hansen, commented: “Within the extremely competitive marketplace that we operate in today, CSPs need to respond rapidly to market nuances and demands, in order to stay ahead. According to our latest industry study, the second edition of the Create-Sell-Deliver Outlook, 59 per cent of B2B-facing respondents cite service configuration and quoting capabilities as inhibitors. It is clear that CSPs selling to B2B customers face a host of new challenges in the digital era and need to improve operational capabilities to expand their market share. With the latest updates to Hansen CPQ and Hansen Portfolio, Hansen is driving innovation for CSPs and help them address these complexities.”
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