Overview
This course offers practical training in key run-time functionalities such as order handling, order tracking, order cancellation, order supplementation, forced order closure, user task management, and fallout management.
Benefits
You will learn how to use the Hansen OM Run Time User Interface for order tracking and handling functions. Learning these daily tasks and managing orders through the platform is intended to enhance order processing efficiency and lower order fallout rates.
Intended Audience
This course is designed for individuals overseeing daily fulfilment operations, encompassing user task management and the resolution of order fallout issues.
Typical roles include:
- Fulfilment Operators
- Fallout Operators
- Fulfilment Managers
- Fallout Managers
- Operations Team
- Project Implementation Team
Course Prerequisites
It is expected that you will have completed the Hansen Order Management Overview and Hansen Catalog Fundamentals before you attend this course.
Some familiarity with Hansen Catalog, XML files, BPMN modelling and the order processes within your company will also be useful.
Course Outcomes
Once you have completed this course you will be able to perform the following:
- Navigate the Hansen OM run-time user interface.
- Identify the key functions performed within the run-time interface.
- Identify the different actors who use the run-time user interface and their roles within the application.
- Manage the entire order life cycle, including supplemental orders and fallout management.
Key Topics
- Purpose and scope of the Hansen OM run-time user interface.
- Run-time user interface users.
- Locating and view Orders.
- Performing Order Actions within the different Views.
- Working with User Tasks and Fallout Tasks.
- Notifications.
Course Certification
The course concludes with an online exam, which tests both theoretical and practical knowledge of Hansen OM. On successful completion of the exam and full course attendance, you gain Hansen Order Management Fundamentals and End User Certification.
Qualification – Hansen Order Management Fundamentals Certified
This certification is a mandatory pre-requisite for the following course:
Hansen Order Management Configuration Certification
LEARNING LABS
This course is delivered as an instructor-led course or online interactive course. A Hansen OM Learning Lab is provided by Hansen for the duration of this training.
Course Duration
3 days
