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Hansen OM Configuration certification


This course provides you with hands-on experience of building your order management processes within the HansenOM design time interface.


You will learn how to navigate through the Hansen OM Design Time user interface and gain confidence in performing the functions it supports.  This will allow you to configure Hansen OM to suit the requirements of your business.

Intended Audience

The course is aimed at the operations team, who will be responsible for configuring the HansenOM system to suit the requirements of your business.

Typical roles include:

  • Business Analyst
  • Fulfillment Designer
  • Solution Architect
  • System Integrator
  • Implementation Partner

Course Prerequisites

The following prerequisites are considered mandatory for this course:

  • Completion of Hansen OM Product Overview
  • Hansen OM Fundamentals Certification
  • Good / Awareness understanding of BPMN process modelling
  • Experience working with Linux file structure and commands
  • Familiarity with editing and reading JSON files

Course Outcomes

Once you have completed this course you will be able to:

  • Explain business process modelling concepts from an industry perspective.
  • Build your own order processes using the Hansen OM design-time interface.
  • Create user tasks and define fulfillment systems to interact with external systems.
  • Create and manage assessment and fulfillment plans.

Key Topics

  • Business Process Modelling Concepts
  • Hansen OM Modelling Concepts
  • Hansen OM Design Time UI
  • Managing Releases
  • Importing Product Specifications
  • Managing Workgroups
  • Managing Fulfillment Systems
  • Managing Fulfillment Tasks
  • Managing User Tasks
  • Managing Sub-processes
  • Managing Assessment processes
  • Managing Fulfilment processes

Course Certification

The course concludes with an online exam, which tests both theoretical and practical knowledge of Hansen OM. On successful completion of the exam and full course attendance, you gain Hansen Order Management Configuration Certification.

Qualification – Hansen Order Management Configuration Certified


This course is delivered as an instructor-led course or online interactive course.  A Hansen OM Learning Lab is provided by Hansen for the duration of this training.

Course Duration

3 days

Contact Hansen

Contact us for any further inquiries.