Overview
This course provides you with hands-on experience of building your order management processes within the Hansen Order Management (OM) design time interface.
Benefits
You will learn how to navigate through the Hansen OM Design Time user interface and gain confidence in performing the functions it supports. This will allow you to configure Hansen OM to suit the requirements of your business.
Intended Audience
The course is aimed at the operations team, who will be responsible for configuring the Hansen OM workflow processes in accordance with your business’s order processing and fulfilment requirements.
Typical roles include:
- Business Analyst
- Fulfillment Designer
- Solution Architect
- System Integrator
- Implementation Partner
Course Prerequisites
The following prerequisites are considered mandatory for this course:
- Completion of Hansen Catalog Fundamentals
- Hansen Order Management Overview
- Hansen Order Management Fundamentals Certification
- Good / Awareness understanding of BPMN process modelling
- Familiarity with editing and reading JSON files
- Basic understanding of microservices.
Course Outcomes
Once you have completed this course you will be able to:
- Explain business process modelling concepts from an industry perspective.
- Build your own order processes using the Hansen OM Design-time interface.
- Create user tasks and define fulfilment systems to interact with external systems.
- Create and manage assessment and fulfillment plans.
- Configure SLA and Group level SLAs.
Key Topics
- Business Process Modelling Concepts
- Hansen OM Modelling Concepts
- Hansen OM Design Time UI
- Release Management
- Managing Workgroups
- Managing Fulfilment Systems
- Managing Fulfilment Tasks
- Managing User Tasks
- Managing Sub-processes and Group Level SLAs
- Managing Assessment processes
- Managing Fulfilment processes
- Creating Configuration image and Deploy implementation.
Course Certification
The course concludes with an online exam, which tests both theoretical and practical knowledge of Hansen OM. On successful completion of the exam and full course attendance, you gain Hansen Order Management Configuration Certification.
Qualification – Hansen Order Management Configuration Certified
LEARNING LABS
This course is delivered as an instructor-led course or online interactive course. A Hansen OM Learning Lab is provided by Hansen for the duration of this training.
Course Duration
3 days
