Sigma Systems Recognized by Gartner as a Provider of Catalog-Driven CRM, Order Management and Service Fulfilment Solutions
TORONTO – July 7, 2014 — Sigma Systems, the leader in catalog-driven Idea-to-Install products, announced that it has been recognized among top technology vendors in the report “Competitive Landscape: Cross-Channel, Centralized, Catalog-Driven CRM, Order Management and Service Fulfilment for CSPs, Worldwide, 2014” published by Gartner analyst Martina Kurth.
With the rise of e-commerce and the evolution of the digital economy, communications service providers (CSPs) face increased volume and complexity of new services. Gartner observes that “A centralized, real-time “master catalog” of products, services and resources represents a critical product component of an operations/business support system (OSS/BSS) suite, which helps CSPs to drive product innovation and customer experience across increasingly complex, convergent environments and extended ecosystems. For CSP customers, the central catalog becomes a collaborative tool that helps to bridge the gap between CIO, CTO and CMO.”
Customers in the digital age are demanding increasingly richer services, content and capabilities from communications service providers, many of whom struggle with disparate OSS/BSS systems
“Customers in the digital age are demanding increasingly richer services, content and capabilities from communications service providers, many of whom struggle with disparate OSS/BSS systems,” said Tim Spencer, President and COO, Sigma Systems. “Sigma’s Idea-to-Install products offer a catalog-driven approach for seamless end-to-end product delivery, accelerated product launches, omni-channel selling and accurate and efficient order management and provisioning.”
The Gartner report evaluates Sigma’s market leading Idea-to-Install capabilities. In May, 2014, the Sigma Order Management product was selected as a finalist in the Pipeline COMET award for the most innovative support systems of the year. Sigma has also expanded its customer base with major service providers around the globe, including one of the largest media and broadcast companies in the United States, selecting Sigma products to create, sell and deliver new products.
About Sigma Systems (sigma-systems.com or Twitter @SigmaSystems)
Sigma Systems is the pioneer in catalog-driven Idea-to-Install products for communications, media and high tech companies. Sigma Systems helps customers master what’s next and make it easier for their customers to buy from them. The company’s BSS/OSS product portfolio spans product & service catalog, configure price quote, order management, service provisioning, service inventory, cloud brokerage and device management – all of which can be deployed in the cloud or on-premise. Sigma products manage 100’s of millions of services exceeding $150b of products defined and installed at over 70 customers in 40 countries.