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Cox Communications’ business and residential services sizzle with Sigma Systems

Sigma’s service fulfilment solutions take residential and business services from Idea-to-Install

TORONTO — October 1, 2013 — Sigma Systems, the leader in catalog-driven service fulfilment solutions that enable Idea-to-Install, today announced that Cox Communications®, one of the largest media and broadband services providers in the United States, has selected Sigma’s Service Management Platform (SMP) for the provisioning of its complete residential and business services.

Cox Communications selected Sigma’s SMP product after an exhaustive competitive review process. Sigma’s Customer Enablement approach to delivery has given Cox more control over the installation and deployment process compared to other products it considered. Its internal teams are accelerating and streamlining the installation process by managing the initial configuration themselves, for a rapid time to deployment. Sigma’s Service Creation Toolkit combined with its extensive library of technical cartridges, enables Cox’s agile delivery and implementation approach, allowing them to quickly and cost-effectively roll out new services, a critical consideration in Cox Communications’ evaluation of Sigma.

“The communications, media and high-tech industries are changing rapidly and Cox Communications is among the leading service providers that are anticipating their customers’ needs and preparing to meet them through new technologies and business practices,” said Tim Spencer, President and COO, Sigma Systems. “Sigma’s approach to customer enablement gave Cox more control and agility than other solutions they considered, and our complete Idea-to-Install product portfolio, gives them the ability to quickly seize and monetize new services and market opportunities.”

“Service providers are positioning themselves to not only respond to, but to benefit from the digital disruption that is occurring in the industry,” said Keith Willetts, Founder and Chairman, TM Forum. “Many are examining the software solutions that enable them to conceive of, launch, and deliver new and bundled IP and OTT services, and they are placing a high priority on standards-based technologies that will help them to not only reduce Opex but to equip them to take profit from the new services coming to market.”

About Sigma Systems
Sigma Systems is a privately-held market leader in catalog-driven service fulfilment that enables Idea-to-Install for Communications Service Providers (CSPs). Sigma’s BSS/OSS products enable CSPs to design and deliver a complete suite of products and services over any access network to any device. The portfolio spans cloud brokerage, order management, service provisioning, product & service catalog, service inventory, device management as well as professional services to ensure efficient deployment and long-term success. Sigma has fulfilled 100s of millions of RGUs across residential and business markets including services like broadband, VoIP, SIP trunking, unified communication, IPTV, mobile, cloud and M2M. Over 70 CSPs — including Charter, Cox, Rogers, TELUS, Bell Aliant, Tiscali, American Movil, iTSCOM and ZON — are leveraging Sigma’s products to automate the fulfilment of converged IP networks. For more information about Sigma Systems, visit and follow the company on