CITY OF CHARLOTTE DELIVERS NEWLY DIGITIZED CUSTOMER EXPERIENCE
The City of Charlotte Water is a utility supplying water for just over 1,000,000 residents of Charlotte, North Carolina, and other cities in Mecklenburg County. With a need to transform its water utility operations to be customer-centric and provide a more seamless customer service experience, the City of Charlotte chose the latest Hansen CIS as their solution.
In this case study,
you will learn about:
- The challenges faced by the City of Charlotte due to a growing population and high operational costs.
- How the latest Hansen CIS solution helped lower operational costs through automated workflows and wizards, an updated UI, and enhanced reporting.
- How Hansen CIS enabled the City of Charlotte to manage their complete customer service and revenue lifecycle.
NWC JAMAICA
A HANSEN CASE STUDY
National Water Commission (NWC) services over 2 million people in Jamaica and needed to modernize its infrastructure and operations to a digital-first approach. With Hansen CIS, NWC was transformed digitally while addressing security risks, improving operational efficiency, and moving to the cloud.
In this case study you will learn about:
- NWC Jamaica and its need to digitally transform operations, modernize its infrastructure for the long-term, and mitigate security risks
- How upgrading to the latest Hansen CIS empowered NWC Jamaica to enable digital operations, overcome system risks and vulnerabilities, and make a full move to cloud-based architecture
- How Hansen CIS set NWC Jamaica up for operational efficiencies through automation and produced a seamless customer experience
Contact Hansen
Contact us for any further inquiries.