Agway Energy Services Goes Live with Hansen’s Nirvanasoft CIS
June 16, 2014 – Hansen Technologies’ Limited (ASX: HSN) is pleased to announce that Agway Energy Services, LLC of New York (a subsidiary of Suburban Propane, L.P. – NYSE:SPH) has gone live with Hansen’s Nirvanasoft CIS for Energy Retailers as its Electricity and Natural Gas billing solution.
Agway Energy Services now uses the Hansen solution to serve its electricity and natural gas customers for both their residential and small commercial businesses in the deregulated markets of New York and Pennsylvania. The Hansen system is operating as a hosted solution and is being used by Agway Energy Services by both their billing operations and customer service representatives in their call centre.
“We are extremely pleased to go live with this successful Nirvanasoft CIS implementation in the deregulated North American energy market. We look forward to supporting Agway Energy Services’ growth as it expands into new markets and product offerings to both its electricity and gas customers,” said Andrew Hansen, CEO of Hansen.
Hansen’s Nirvanasoft CIS provides Agway Energy Services with a proven and flexible solution that enables their business to quickly expand into new markets, accommodate rapid customer growth, and very efficiently provide new products. In addition, the system allows Agway Energy Services to deliver more cost-effective customer service and improved productivity through its call centre operations.
“Agway Energy Services is a leading provider of natural gas, electricity and energy related value added services to residential and small business customers in New York and Pennsylvania. It is imperative that we have a strong and flexible CIS in place to support our business. We are excited to utilise Hansen’s robust CIS solution as we reach new customers and expand to new service territories with our products and services” said Neil Scanlon, Senior Vice President – Information Services.