CIS MANAGED SERVICES
Hansen Software Product Services
CIS Managed services benefits
Hansen provides a managed service where our experts partner with energy services providers to assume full responsibility for installation, maintenance and operation of Hansen CIS products on secure and scalable cloud computing infrastructure. Experience has shown us that managed services can deliver significant benefits to energy retailers and solar developers, expediting their time to market.
- Economies of scale derived from a solution used by many energy services providers
- Secure top tier data centres to host our software solutions
- Hansen’s expertise in running our software for your business
- Increased security for your data and reduced business risk through Tier 1 security processes and services
- Reliable management and maintenance of hardware and software licenses and databases
- Lower risk operations by eliminating the need for specialised internal resources
End-To-End CIS Management
Hansen CIS Managed Service helps retailers and community solar businesses reduce technology risks, minimise operational costs and improve customer experiences. Our complete set of services ensures that utilities always have the right capacity to scale as customer requirements change and new business opportunities arise.
- SLA specific activities
- Server administration
- Monitoring, maintenance & analysis
- Daily backups
- Database analyst (DBA) support – monitor & maintenance
- Security services
- Disaster recovery
- Service desk
- Hansen CIS release & source code management
- Optional upgrade services
- Prepaid on-demand hours
- Refresher training on CIS applications
- Solution maximisation
- Strategic consulting services/staff augmentation
What Hansen Managed Services Bring Your Business
Cloud-based Hansen solutions reduce total cost of ownership for commercial systems.
Pragmatic and practical, Hansen product experts use an Agile methodology to deploy rapidly.
Hansen creates the roadmap for the development of your commerce platform and delivers on it continually.
Risk of transformation projects are lowered as Hansen builds consistency and reliability into your operations.