21st-century consumers demand unprecedented transparency, accountability and experience from their energy, utility, and water providers. As innovative digital natives increasingly shape customer expectations, utilities face growing pressure to follow, creating compelling customer experiences.
Hansen CIS is a set of market-tailored customer information software products for utilities, transforming into a next-digital-driven experience company.
Hansen believes in incremental innovation and collaborative development; Hansen CIS is the culmination of years of experience and expertise working with utilities worldwide. Hansen CIS products leverage a deep understanding of local regulations and technology standards, quickly and seamlessly integrating with business and operational systems, and handle every aspect of the customer life cycle.
HANSEN CIS PRODUCT FAMILY
Hansen CIS – EnoroCX
Market leading customer care and billing for European energy markets
Hansen CIS – BannerCX
Market leading customer care and billing system for North American utilities and municipalities
Hansen CIS – HubCX
Customer care and billing for distribution networks and competitive utility retailers
Hansen CIS – HiAffinityCX
Customer management and billing for water utilities
Hansen CIS – PeaceCX
Supporting a diverse variety of energy market models and business needs
Hansen CIS – SolutionsCX
Business process outsourcing for the retail energy market
Hansen CIS – UtilisoftCX
Off-the-shelf gateway solutions for Australian energy generators, traders and retailers
Essential Content
Leveraging standardized technology and enhanced by a modular approach and open API library, Hansen CIS versions are tailored for different regions and types of utilities, ensuring regulatory compliance worldwide. Additionally, Hansen combines capabilities across our comprehensive technology stack, customizing solutions to match customer needs.
Read the brief, read the Hansen POV, watch the webinar or book a demo to learn more about Hansen CIS.
Read the Brief
Hansen POVWatch the CIS WebinarBook a Demo
hansen cis Delivers
Effortless customer journey
Having a single view of the customer is as important to the enterprise as the customer having a single view of the enterprise.
Operational efficiency through automated processes
Automation of business processes minimizes cost of operations, allowing for high precision, visibility and regulatory compliance.
Scalability
The platform supports core business reliability and seamless expansion to new business. Transaction processing is extensively multi-threaded and performance optimized.
Ground-to-Cloud availability
Available on ground and in the cloud, our powerful solutions help Utilities deliver service excellence, speed to market and reduce cost-to-serve.
Reduced cost of operation
Combining best practice business process and modern technology, Hansen CIS provides an intuitive and efficient UI for CSRs and backoffice teams.
Ease of Integration
A range of standard integration options to consolidate interaction between the many disparate, mission-critical systems deployed in utilities today.
Replace customization with configurability
Designed with maximum configurability in mind, as modern utilities cannot wait for time-consuming and costly software customizations.
Dedicated editions for regulated and deregulated markets
Designed for a diverse variety of energy market models and business needs.
Preview the Webinar
Becoming a provider of digital experience requires that energy and utilities providers have the right foundational systems in place that enables them to provide those next digital experiences.
Preview the webinar in which Hansen experts discuss the development of CIS systems as foundations supporting the current trend of digitalisation. The experts cover what Customer Information Systems look like today, the key market factors that are leading to new requirements, and how CIS will evolve to support this.
Like the preview? Watch the full webinar here.
SUPPORTING SOUTH EAST WATER’S CUSTOMER STRATEGY
The integration between Hansen CIS – HiaffinityCX and Salesforce, utilising the HiaffinityCX Open Access Module, is helping South East Water to deliver its customer strategy and build deeper customer understanding and insight across all lines of business.
Read the Case Study