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‘Community Renewables’ – democratising access to sustainable and clean sources of power

Insights ‘Community Renewables’ – democratising access to sustainable and clean sources of power
Hansen News
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Hansen News

An integrated energy policy that is inclusive and puts people at the heart of the energy transition will continue to evolve. Increasingly we will see market solutions that build on the diverse forms of energy democracy that are already being developed across Europe and North America.

As discussed in our first 5Ds blog – Decarbonisation of the energy system requires significant consumer engagement, system-wide digitisation, and regulatory reform. Energy and power supply systems have historically and predominantly been supply-led and the demand side relatively passive. However, increasing consumer engagement from both the environmental perspective and through smart connected appliances such as EV charging and electric heating will see an increasing shift from demand-side passivity to a consumer-led era that is cost and environmentally conscious.

Hansen discusses the energy transition in a three-part point-of-view series – dissecting the 5Ds in part 1 and a blog series looking at each ‘D‘ individually and how they are all interconnected. 

Climate change is upon us, and the people want more than a shift, they want an energy evolution. With emerging and advanced technologies, renewable energy sources are becoming more accessible and cheaper to establish. Still, to transition to a system powered by 100% renewables we need to see energy democratisation and digitalisation take place globally.  

Energy democratisation is about putting the power in the people’s hands – making the clean energy transition more equitable. To achieve accessible and affordable zero-carbon energy, we will need to utilize technology and digitalise the energy system by embracing a two-way consumer engagement model through cooperative renewable projects; implementing a system that is scalable and secure; and accurately combining all processes to provide a seamless customer journey from production to payment. 

One-way to two-way flows of energy and information 

The start of this democratised transformation looks at how energy is produced – instead of relying on commercial entities and fossil fuels, energy production has developed through wind, solar, and biomass projects that incorporate the community. These energy sources and community projects can utilize both consumers, as well as larger corporations, for energy production.  

Traditionally, energy systems have been thwarted by one-way flows of energy from production to consumption. But now, systems are transitioning to an advanced grid system with two-way flows of information and energy – allowing for consumers, both commercial and residential, to participate in the production as well as the consumption of energy while feeding the excess back to the grid for external distribution. When consumers choose to produce their own energy, they then have greater control over how much they are using, their environmental impact, and can receive remuneration for their contributions.  

These types of setups are a part of a community renewable program – many of which are developing worldwide. Increasingly we will see market solutions that build on the diverse forms of energy democracy that are already being developed across Europe and North America. 

In Germany, Feed-in-Tariffs (FiTs) were introduced in 2000 – which are repayments to those producing renewable energy and contributing to the grid. Cities Wolfhagen and Hamburg were able to achieve remunicipalisation of their energy grids in 2006 and 2016 respectively. Both cities saw vast improvements in local economic democracy while saving large amounts of capital2,3 

The United States is a prime example of where Community Solar projects are becoming more common. Hampshire Power, a US-based solar energy company, is a model framework of a community renewable project. Hampshire Power, with Hansen CIS, enables people, property owners, and organizations to access solar energy to enable sustainable consumption.  

Making Two-Way Flows Scalable and Secure 

A future powered by 100% renewables is a grand goal – one that requires a large-scale system overhaul that remains secure from external threats. Municipalities will require a system that is scalable to their population size.  

To begin, including consumers in the grid as energy producers, sources will need to be set up through infrastructure that supports two-way flows of energy.  

The average home may not be equipped with solar panels and wind turbines, however, with the emergence of Distributed Energy Resources (DER), it will become increasingly commonplace for people to drive electric vehicles (EV) or use combined heat and power systems that can contribute to the grid, as well. 

A simplified complex consumer experience 

Just as renewable energy flows two ways in an upgraded system, so does a large amount of information. The data management and processing required to manage this amount of information is significant. A new system that can manage the load of two-way flows of data and energy and incorporate distributed energy resources (DER) while remaining agile and accurate is required.  

A democratised system that includes equitable access to renewable, clean energy – one that incorporates both consumption and production use and cost, is scalable to the population, and can combine all aspects of data into one easy-to-read user interface and bill.  

To continue the current momentum and realise a renewable future, consumers will need access to affordable resources. In 2020, the European Union announced the Green Deal – a set of policy initiatives with the overarching aim of making Europe climate-neutral by 2050 and becoming the first-climate neutral continent1. This goal has the potential to be realised through a democratised and decarbonised energy system. As these goals continue to be established globe-wide, policies will need to be reworked to create an equitable system that is inclusive to all.  

In Spain, since 2015 citizens have pushed for an equitable energy system to overcome the increasing costs and energy poverty. City councils throughout the country are developing new municipal electricity companies, rewriting energy policies that ignite fairness, and renewable energy cooperatives are being contracted4. Community renewable programs will become a large part of the energy transition and finding ways to allow access to all is required to see a successful renewable run future.  

“There’s no denying that the energy transition is quickly gaining traction, which means that a cleaner, more sustainable future is within grasp. But we have to make sure we do this in an efficient and inclusive manner – by putting people at the heart of the energy transition”5. 

More on the Modern-Day Energy Transition  

At Hansen, we believe that the future is one that will rely heavily on renewables and empower energy companies to become the next digitally driven experience company with our market-leading suite for Energy and Utilities.   

To read more on the modern-day Energy Transition and predicted trends for the future, check out the Hansen Energy Transition Series 1-3. And the next blog in the 5D series – ‘Community Solar’ – A model framework for renewable energy.

1ec.europa.eu

2tni.org

3theworld.org

4energy-democracy.net

5accenture.com

1. What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components.
This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.

2. Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage.
Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation.

 

3. What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT.
Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility.

4. How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail.
Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences.

5. Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts.
Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally.

6. How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems.
Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack.

7. What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in.
For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost.

8. How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them.
Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally.

9. Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem.
This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity.

10. How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability.
It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation.

11. What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout.
This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance.

12. Why is Customer Experience (CX) tightly linked to operational excellence?

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally.
This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it.

13. How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack.
This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives.

14. What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include:
• Faster time-to-market for new offers
• Improved order accuracy and reduced fallout
• Lower cost-to-serve through automation
• Stronger customer experience
• Gradual reduction of technical debt
• Alignment with ODA and modular architecture principles
This approach balances stability with innovation – ideal for Tier-1 operators.

15. How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering.
By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation.


 
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