April 28, 2015 – Hansen Technologies Limited (ASX: HSN) today announced that the City of Mesa, Az will spearhead its Customer Advisory Program for Banner V5 – a significant upgrade of the well-known Banner CIS product line that was acquired by Hansen in May 2014. As an early adopter, the City of Mesa will work with Hansen product development teams in Atlanta and Melbourne to finalise the first version of the new series, which is due for release later this year.
“We’re very excited to be working closely the Hansen team on the Banner V5 Series”, said Lester Godsey, IT Manager at Mesa. “An upgraded technology stack and modernised user experience will reduce our total cost of ownership whilst significantly improving customer facing operations. We’re impressed by the energy and commitment shown by the Hansen team, and we believe that our participation will shape this platform to best serve our future needs”.
The concept of Banner V5 is to eliminate the restrictions imposed by ageing technologies, particularly in respect of the user experience. Responsive and adaptive design frameworks eliminate device and browser dependencies, allowing optimal use of screen real-estate for all Customer Service staff. The use of metadata driven customisation reduces the costs of implementation and maintenance. And the inclusion of a well packaged self-service portal presents consumers with a viable alternative to picking up the phone.
“We are extremely pleased to have secured a committed and enthusiastic partner at this stage of our Banner V5 product development cycle”, said Andrew Hansen, CEO of Hansen Technologies. “Our continued investment in the product will enable our customers to thrive in a challenging marketplace, where changes in consumer expectations, as well as regulation around efficient management of scarce resources, is becoming the norm”.
About City of Mesa, Arizona
Located in Maricopa County and just 15 miles east of Phoenix, Mesa covers 132 square miles, is the third largest city in Arizona and the 38th largest city in the nation. Mesa provides water to more than 458,000 people, as well as natural gas and electricity to 15,900 meter points in the 5.5 square miles centred around the downtown area.