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Hansen Technologies and Sigholm Tech AB Sign Letter of Intent for Strategic Partnership

News Hansen Technologies and Sigholm Tech AB Sign Letter of Intent for Strategic Partnership
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Hansen Technologies and Sigholm aim to empower district heating and CHP companies to maximise asset returns in volatile energy markets. By integrating Sigholm’s production optimisation with Hansen Trade, our market-leading, modular software for automated power trading with advanced Multi-Market Optimisation (MMO) capabilities, this partnership enables companies to eliminate manual workflows, minimise balancing risk, and capture new commercial opportunities.

August 13, 2026 – Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy & utilities and communications & media industries, and Sigholm Tech AB recognise that today’s volatile market requires a faster, more automated approach to energy commercialisation, and have entered into a letter of intent for a strategic partnership.

The joint ambition is to bridge the traditional gap between physical control room decisions and financial market execution. By consolidating fuel costs, market prices, volumes, and production constraints into a single, connected workflow, energy companies can transition away from slow, manual processes and act with unprecedented speed.

To deliver this operational agility, the partnership connects Sigholm’s platform Aurora by Sigholm (AbS), used by control room teams to optimise asset scheduling, directly into Hansen Trade. As Hansen’s premier, cloud-native automated power trading platform, Hansen Trade delivers the advanced MMO capabilities required to execute trading positions across day-ahead, intraday, and balancing operations in real time.

“Through our partnership with Sigholm, we are creating a market-leading collaboration with the capability to support district heating customers through the transformation facing the industry. Rising biofuel prices, volatile electricity prices, and increasing emissions costs are creating strong momentum for the district heating sector to evolve. By combining leading production optimisation, improved power trading, and access to capacity and ancillary services markets, district heating companies can maximise the return on their assets. Hansen and Sigholm want to enable that journey.” – Carl Lidholm, EVP Energy & Utilities, Hansen Technologies.

Combination of Two Strong Solutions

Hansen Technologies offers Hansen Trade, a highly scalable, enterprise-grade platform for automated power trading with advanced Multi-Market Optimisation (MMO) capabilities across day-ahead, intraday, and balancing operations. Perfectly complementing this commercial engine, Sigholm offers AbS, the Nordic region’s leading cloud-based platform for the digital and automated optimisation of complex district heating and combined heat and power systems.

Together, the two platforms help customers seamlessly transition from an optimised production plan to real-time executable trading decisions with greater speed, accuracy, and agility. Optimisation insights from AbS flow directly into Hansen Trade, allowing customers to dynamically align physical production with high-value market positions more effectively.

The partnership strengthens customer offerings in both directions: Sigholm brings established expertise and customer relationships on the generation optimisation side, while Hansen Trade adds premium, automated market integration and advanced MMO capabilities across key power markets.

“At Sigholm, we have made significant progress in developing how large volumes of data can quickly create actionable insight for our customers. By integrating our AbS platform with Hansen Trade, we are adding a new and important piece to our customers’ ability to capitalise on their assets. It is no longer enough to simply have a strong production plan on paper; in today’s volatile market, decisions must be executable in real time. Together with Hansen Technologies, we are bridging the gap between physical production and financial power markets. This enables our customers not only to reduce production costs, but also to actively capture new revenue opportunities in ancillary services and flexibility markets.” – Niclas Sigholm, founder, Sigholm Tech AB

Increased Customer Value in a More Complex Energy Market

With district heating and CHP companies across the Nordics and Europe facing unprecedented price volatility, rising biofuel costs, and climbing emissions fees, a seamless connection between production planning and market execution is no longer optional. Navigating this growing market complexity requires a completely automated, data-driven bridge from the control room to the trading floor.

The integrated offering is designed to unlock measurable commercial value by:

  • Maximising Market Access: Improving real-time access to key power markets via Hansen Trade’s robust market connectivity.
  • Mitigating Balancing Risk: Dynamically aligning financial trading positions with live, physical production constraints.
  • Driving Operational Efficiency: Eliminating slow, manual processes across the entire asset-to-market workflow.
  • Capturing New Revenue Streams: Automating entry into lucrative capacity, ancillary services, and flexibility markets.

To bring this value to the market, the partnership includes joint go-to-market activities. While the Nordic district heating and CHP sector represents the natural home market, Germany and the wider DACH region have already been identified as key strategic areas for further expansion.

Shared Ambition

Sigholm and Hansen Technologies share a clear vision for the future of energy commercialization. By combining Sigholm’s deep expertise in energy systems, production optimisation and district heating with Hansen Technologies’ global leadership in energy software and automated trading, the parties empower customers to make faster, more accurate, and more profitable decisions.

Crucially, the partnership is built on a shared commitment to a flexible and modular architecture. This modularity ensures that energy companies can seamlessly integrate these advanced capabilities while continuing to choose the exact products and solutions that best fit their unique operational setups.

The integrated offering and strategic roadmap will be presented in more detail at Hansen Connect Live 2026, Hansen Technologies’ premier customer event taking place on 20–21 October in Oslo, where Niclas Sigholm will participate as a featured speaker.

 

About Sigholm

Sigholm is a leading knowledge-based company in the energy sector. The company is also behind Aurora by Sigholm (AbS), a leading cloud-based platform for digital production optimisation of district heating and combined heat and power systems.

For further information about Sigholm, please visit www.sigholm.se.

 

Hansen Technologies och Sigholm Tech AB tecknar avsiktsförklaring om strategiskt partnerskap

Hansen Technologies och Sigholm vill ge fjärrvärme- och kraftvärmebolag bättre förutsättningar att maximera avkastningen på sina tillgångar på volatila energimarknader. Genom att integrera Sigholms produktionsoptimering med Hansen Trade, Hansens marknadsledande och modulära programvara för automatiserad krafthandel med avancerade Multi-Market Optimization-funktioner (MMO), gör partnerskapet det möjligt för energibolag att minska manuella arbetsflöden, reducera balansrisk och tillvarata nya kommersiella möjligheter.

Hansen Technologies (ASX: HSN), en ledande global leverantör av programvara och tjänster till energi- och försörjningssektorn samt kommunikations- och mediasektorn, och Sigholm Tech AB konstaterar att dagens volatila marknad kräver ett snabbare och mer automatiserat sätt att kommersialisera energi. Parterna har därför tecknat en avsiktsförklaring om ett strategiskt partnerskap.

Den gemensamma ambitionen är att överbrygga det traditionella gapet mellan fysiska driftbeslut i kontrollrummet och genomförande på elmarknaden. Genom att samla bränslekostnader, marknadspriser, volymer och produktionsbegränsningar i ett sammanhängande arbetsflöde kan energibolag gå från långsamma, manuella processer till beslut och åtgärder med betydligt högre hastighet.

För att skapa denna operativa rörlighet kopplar partnerskapet Sigholms plattform Aurora by Sigholm (AbS), som används av kontrollrumsteam för att optimera produktionsplanering och tillgångsstyrning, direkt till Hansen Trade. Som Hansens ledande molnbaserade plattform för automatiserad krafthandel levererar Hansen Trade de avancerade MMO-funktioner som krävs för att exekvera handelspositioner över dagen-före-, intradag- och balansmarknader i realtid.

”Genom vårt partnerskap med Sigholm skapar vi ett marknadsledande samarbete med kapacitet att stödja fjärrvärmekunder genom den omställning som branschen står inför. Stigande biobränslepriser, volatila elpriser och ökande kostnader för utsläpp skapar ett starkt driv för fjärrvärmesektorn att utvecklas. Genom att kombinera ledande produktionsoptimering, förbättrad krafthandel och tillgång till kapacitets- och stödtjänstmarknader kan fjärrvärmebolag maximera avkastningen på sina tillgångar. Hansen och Sigholm vill möjliggöra den resan.” – Carl Lidholm, EVP Energy & Utilities, Hansen Technologies

Två starka lösningar i kombination

Hansen Technologies erbjuder Hansen Trade, en skalbar plattform i enterprise-klass för automatiserad krafthandel med avancerade Multi-Market Optimization-funktioner (MMO) över dagen-före-, intradag- och balansmarknader. Som ett tydligt komplement till denna kommersiella motor erbjuder Sigholm AbS, Nordens ledande molnbaserade plattform för digital och automatiserad optimering av komplexa fjärrvärme- och kraftvärmesystem.

Tillsammans hjälper de två plattformarna kunder att gå från optimerade produktionsplaner till exekverbara handelsbeslut i realtid – med högre hastighet, precision och flexibilitet. Optimeringsinsikter från AbS flödar direkt in i Hansen Trade och gör det möjligt för kunder att bättre linjera fysisk produktion med attraktiva marknadspositioner.

Partnerskapet stärker kunderbjudandet i båda riktningarna: Sigholm tillför etablerad expertis och starka kundrelationer inom produktionsoptimering, medan Hansen Trade bidrar med avancerad, automatiserad marknadsintegration och MMO-kapacitet över centrala elmarknader.

”På Sigholm har vi kommit långt i arbetet med att göra stora datamängder snabbt omsättbara till handlingsbar insikt för våra kunder. Genom att integrera vår AbS-plattform med Hansen Trade adderar vi en ny och viktig komponent till kundernas förmåga att kapitalisera på sina tillgångar. Det räcker inte längre att ha en stark produktionsplan på papperet; på dagens volatila marknad måste besluten kunna omsättas i realtid. Tillsammans med Hansen Technologies överbryggar vi gapet mellan fysisk produktion och finansiella elmarknader. Det gör det möjligt för våra kunder att inte bara sänka produktionskostnader, utan också aktivt fånga nya intäktsmöjligheter på stödtjänst- och flexibilitetsmarknader.” – Niclas Sigholm, grundare, Sigholm Tech AB

Ökat kundvärde på en mer komplex energimarknad

När fjärrvärme- och kraftvärmebolag i Norden och Europa möter kraftig prisvolatilitet, stigande biobränslekostnader och ökade utsläppsavgifter är en sömlös koppling mellan produktionsplanering och marknadsexekvering inte längre valfri. Den växande marknadskomplexiteten kräver en fullt automatiserad, datadriven brygga från kontrollrum till handelsgolv.

Det integrerade erbjudandet är utformat för att frigöra mätbart kommersiellt värde genom att:

  • Maximera marknadstillgången: förbättra realtidsåtkomsten till centrala elmarknader via Hansen Trades robusta marknadskopplingar.
  • Minska balansrisken: dynamiskt anpassa finansiella handelspositioner till aktuella fysiska produktionsbegränsningar.
  • Öka den operativa effektiviteten: eliminera långsamma, manuella processer genom hela arbetsflödet från tillgång till marknad.
  • Skapa nya intäktsströmmar: automatisera inträdet på attraktiva kapacitets-, stödtjänst- och flexibilitetsmarknader.

För att ta värdet till marknaden omfattar partnerskapet gemensamma go-to-market-aktiviteter. Den nordiska fjärrvärme- och kraftvärmesektorn är den naturliga hemmamarknaden, samtidigt som Tyskland och den bredare DACH-regionen redan har identifierats som strategiskt viktiga områden för vidare expansion.

Gemensam ambition

Sigholm och Hansen Technologies delar en tydlig vision för framtidens energikommersialisering. Genom att kombinera Sigholms djupa expertis inom energisystem, produktionsoptimering och fjärrvärme med Hansen Technologies globala ledarskap inom energiprogramvara och automatiserad handel ger parterna kunderna förutsättningar att fatta snabbare, mer träffsäkra och mer lönsamma beslut.

Partnerskapet bygger dessutom på ett gemensamt åtagande för en flexibel och modulär arkitektur. Denna modularitet säkerställer att energibolag kan integrera de avancerade funktionerna på ett smidigt sätt, samtidigt som de behåller friheten att välja de produkter och lösningar som bäst passar deras operativa miljö.

Det integrerade erbjudandet och den strategiska färdplanen kommer att presenteras mer utförligt på Hansen Connect Live 2026, Hansen Technologies främsta kundevent, som äger rum den 20–21 oktober i Oslo. Niclas Sigholm medverkar som en av de profilerade talarna.

Om Sigholm

Sigholm är ett ledande kunskapsbolag inom energisektorn. Bolaget står även bakom Aurora by Sigholm (AbS), en ledande molnbaserad plattform för digital produktionsoptimering av fjärrvärme- och kraftvärmesystem.

För mer information om Sigholm, besök www.sigholm.se.

What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components. 

This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.  

Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage. 

Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation. 

What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT. 

Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility. 

How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail. 

Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences. 

Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts. 

Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally. 

How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems. 

Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack. 

What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in. 

For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost. 

How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them. 

Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally. 

Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem. 

This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity. 

How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability. 

It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation. 

What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout. 

This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance. 

Why is Customer Experience (CX) tightly linked to operational excellence? 

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally. 

This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it. 

How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack. 

This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives. 

What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include: 

  • Faster time-to-market for new offers 
  • Improved order accuracy and reduced fallout 
  • Lower cost-to-serve through automation 
  • Stronger customer experience 
  • Gradual reduction of technical debt 
  • Alignment with ODA and modular architecture principles 

This approach balances stability with innovation – ideal for Tier-1 operators. 

How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering. 

By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation. 

1. What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components.
This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.

2. Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage.
Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation.

 

3. What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT.
Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility.

4. How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail.
Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences.

5. Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts.
Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally.

6. How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems.
Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack.

7. What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in.
For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost.

8. How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them.
Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally.

9. Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem.
This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity.

10. How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability.
It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation.

11. What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout.
This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance.

12. Why is Customer Experience (CX) tightly linked to operational excellence?

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally.
This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it.

13. How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack.
This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives.

14. What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include:
• Faster time-to-market for new offers
• Improved order accuracy and reduced fallout
• Lower cost-to-serve through automation
• Stronger customer experience
• Gradual reduction of technical debt
• Alignment with ODA and modular architecture principles
This approach balances stability with innovation – ideal for Tier-1 operators.

15. How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering.
By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation.