Hansen OM Fundamentals and Certified End User
This course provides you with hands-on experience of the Hansen OM run-time interface. By the end of the course you will be comfortable navigating through Hansen OM to perform important run-time functions including order handling, order tracking, order cancellation, order supplementing, forcing an order to close, error handling, user task management and fallout management.
You will learn how to navigate the various workspaces within the run-time application and gain confidence in performing the functions supported by the run-time interface. Your ability to perform these day-to-day tasks and effectively manage orders will improve your company’s order processing speed and reduce order fallout.
This course is designed for those who are responsible for day-to-day fulfilment operations, including user task management and fallout management teams.
Typical roles include:
- Fulfilment operators
- Fallout operators
- Fulfilment managers
- Fallout managers
- Operations team
- Project implementation team
It is expected that you will have completed the Hansen OM Product Overview before you attend this course.
Some familiarity with Hansen Catalog, XML files, BPMN modelling and the order processes within your company will also be useful.
Once you have completed this course you will be able to perform the following:
- Navigate the Hansen OM run-time user interface.
- Identify the key functions performed within the run-time interface.
- Identify the different actors who use the run-time user interface and their roles within the application.
- Manage the entire order life cycle, including supplemental orders and fallout management.
Purpose and scope of the Hansen OM run-time user interface.
Run-time user interface users.
Run-time user interface actions on orders.
Run-time user interface actions on user tasks.
The course concludes with an online exam, which tests both theoretical and practical knowledge of Hansen OM. On successful completion of the exam and full course attendance, you gain Hansen OM Fundamentals and End User Certification.
A Hansen OM training environment is required for each trainee for the duration of this training.