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PRODUCT Support

For Communications software Applications in the Hansen Create-Deliver-Engage Suite

Comprehensive Product Support

Hansen provides comprehensive maintenance and support services to customers of the Hansen Communications Suite of software applications. Hansen Communications applications support includes:

  • Support services for Hansen Catalog for CSPs, Hansen CPQ for CSPs, Hansen OM, Hansen Portfolio and Hansen Provision
  • Full service 24 x 7 x 365 with issue resolution support via telephone, email and an online trouble ticketing and issue resolution knowledge base
  • Industry-leading service level agreements with multiple escalation tiers delivering the right level of support at the right time
  • Entitlement to all major, minor and maintenance version releases of communications applications you use within the Hansen Create-Deliver-Engage Suite for CSPs
  • Access to the Health Check Monitor, a complimentary system health management tool
Support Portal Login
Support by EMAIL

You can create Priority 3 case by emailing us here. Please contact Hansen by phone or use the support portal to report high priority incidents.

Support by PHONE

Please contact Hansen on +1 800-838-2196 within North America. If you’re calling from outside North America, please contact Hansen on +1 416-365-3974.

Contact Hansen

Contact us for any further inquiries.