For Communications software Applications in the Hansen Create-Deliver-Engage Suite
Comprehensive Product Support
Hansen provides comprehensive maintenance and support services to customers of the Hansen Communications Suite of software applications. Hansen Communications applications support includes:
- Support services for Hansen Catalog for CSPs, Hansen CPQ for CSPs, Hansen OM, Hansen Portfolio and Hansen Provision
- Full service 24 x 7 x 365 with issue resolution support via telephone, email and an online trouble ticketing and issue resolution knowledge base
- Industry-leading service level agreements with multiple escalation tiers delivering the right level of support at the right time
- Entitlement to all major, minor and maintenance version releases of communications applications you use within the Hansen Create-Deliver-Engage Suite for CSPs
- Access to the Health Check Monitor, a complimentary system health management tool
Support by EMAIL
You can create Priority 3 case by emailing us here. Please contact Hansen by phone or use the support portal to report high priority incidents.
Support by PHONE
Please contact Hansen on +1 800-838-2196 within North America. If you’re calling from outside North America, please contact Hansen on +1 416-365-3974.