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PRODUCT Support

Hansen Software Product Services

Comprehensive Product Support

Hansen provides comprehensive maintenance and support services for customers of the Hansen Create-Deliver-Engage Suite of software applications. Support for applications for Communications Service Providers includes:

  • Support services for Hansen Catalog, Hansen CPQ, Hansen OM, Hansen Portfolio and Hansen Provision
  • Full service 24 x 7 x 365 with issue resolution support via telephone, email and an online trouble ticketing and issue resolution knowledge base
  • Industry-leading service level agreements with multiple escalation tiers delivering the right level of support at the right time
  • Entitlement to all major, minor and maintenance version releases of communications applications you use within the Hansen Create-Deliver-Engage Suite for CSPs
Support Portal Login
Support by EMAIL

You can create a Priority 3 case by emailing us here. Please contact Hansen by phone or use the support portal to report high priority incidents.

Support by PHONE

Please contact Hansen on +1 833-583-2792 within North America. If you’re calling from outside North America, please contact Hansen on +1 416-365-3974.