User Experience for Enterprise Billing and Customer Care
How can utilities improve customer satisfaction by improving the user experience of their call centre software? Can you believe it was in 2007 that Apple launched the iPhone? Now 11 years on the iPhone has triggered a technological revolution and brought truly mobile computing to the mass market. Sure, there were high-end smartphones around before…
Delivering Business Outcomes Faster using Agile
The pace of change in energy, telco and media industries is increasing more than ever, with the evolving competitive and regulatory landscape. Business change needs to be delivered in weeks and months, not years. This can be a real challenge, particularly for large companies with complex organisational structures and processes, or external factors such as…
A Very Unscientific Poll Concludes Catalog Really is the Core of Digital Transformation
A recap of a recent customer event where a CSP kicked off and rallied its leaders and stakeholders around a new service delivery transformation project/
Hansen Catches A Lift In The Connected Car
Hansen has been chosen by a well-known automotive manufacturer to form the foundation of a platform that will sell and deploy connected car services. We hope to announce this formally when the time is right and the project is well underway.
Living & breathing the Customer Experience so it is part of your DNA
Customer Experience can mean many things to many people, but the common theme when you think about your experience when dealing with a company is the same, “How did it make me feel?” As a utility or retail energy supplier you are judged against all other customer experiences your clients are having on a daily…
What’s your experience?
The pace of change and digital disruption are themes appearing every day in our newsfeeds. Together with the focus on customer experience and a power shift to consumers we arrive at a point in time where, as Marshall Goldsmith put it “What got you here won’t get you there”. So where do I start to…
Community Shared Solar in the US: Making clean power accessible
Among all the electricity generation sources in the US, solar energy has had the fastest growth rate in the last decade with an average annual growth rate of 68%. After the Investment Tax Credit (ITC) was created in 2005, the annual installed capacity has grown to over 14 gigawatts. Of the total capacity, 70% is…
Microservices: Not the saviour of B/OSS, just right thing to do
We’re at interesting time in the development of B/OSS for CSPs. Just recently, the TM Forum released a whitepaper on Open Digital Architecture (ODA), which will be the blueprint for the industry to develop architectures that will capture revenue from future digital services. It’s great, not only because Hansen has been involved in the effort…
Is Your Company Digitally Mature?
3 Questions to Ask at Your Next Meeting Does your organisation have a single blueprint for its digital business strategy? Does that strategy both align with and support the overarching business goals of your company? In the modern context of providing digital services, it’s not particularly useful to think of your “digital business strategy” as…
You Won’t Admit It, But Your Order Fallout Rate Stinks
Along with another thing you may not want to acknowledge – that you continue to sink a significant amount of resources into traditional business and operational support applications and architectures with no end in sight. To make matters worse, your fallout rates never seem to improve, despite the promises made by traditional vendors. Throw in…