DishHome Goes Live with Hansen Technologies Customer Care & Billing Solution
February 3, 2016 – Hansen Technologies Limited (ASX: HSN) announced today that DishHome has gone live with Hansen’s ICC Customer Care and Billing system. Hansen’s solution provides DishHome with the flexibility to quickly add new products and services, and offer multiple payment options to better serve their customers. DishHome was looking for a comprehensive solution that provided a 360-degree view of their customers across the diverse regions of Nepal. They needed a sophisticated, innovative billing system that delivered competitive advantages through flexible billing options including voucher management.
“The benefits presented by Hansen’s Customer Care and Billing solution throughout our revenue management and customer care processes gave us the confidence to move forward with a full replacement of our previous system,” said Sudeep Acharya, CEO at DishHome. “We are excited about the potential our new billing platform brings; it allows us to reduce costs and operating expenditure and generate additional revenue opportunities.”
“The power and flexibility of our solution was able to resolve the scalability and stability issues DishHome encountered with their previous system” said Andrew Hansen, CEO of Hansen Technologies. “The project endured its challenges, including the tragic earthquake that affected the area last April. The staff at DishHome showed remarkable strength and dedication to the project and the efforts of both teams has delivered a deployment we are very proud of. We look forward to a lasting partnership and to Dish Home’s continued success.”
Owned by Dish Media Network Pvt. Ltd., DishHome is private company that provides DTH services to subscribers across the mountainous regions of Nepal and it is one of the fastest-growing operators of Nepal’s broadcast and transmission services industry. Launched in 2009, with its corporate office situated at Tinkune Kathmandu, the company is now active across Nepalese marketplace with operations across all 75 districts.