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TERMS OF USE

Hansen’s Terms of Use

Terms of Use

These terms of use govern your access to and use of Hansen’s website (the “Website”). By continuing to access and use the Website you indicate your agreement to be bound by them. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT ACCESS THE WEBSITE OR DOWNLOAD ANY MATERIALS DISPLAYED ON THE WEBSITE.

These terms of use may change from time to time, and you agree to be bound by any such changes when posted on the Website. Hansen Technologies Group (“Hansen”) and its affiliates reserve all of their rights at law and equity, including the right to block access to the Website from your Internet address, if you violate any of these terms of use.

1.  USE

The Website is provided by Hansen for information purposes only. displayed on the Website only for informational use, and only if you retain all copyright and other proprietary notices contained in such materials.

2. ACCURACY OF INFORMATION

Hansen uses reasonable commercial efforts to ensure that the information contained on the Website is accurate at the time of its posting. However, all information contained on the Website is provided “as is”. Under no circumstances shall Hansen be liable for any errors or omissions in the content of the Website, or for any reliance placed on information obtained through the Website. It is your responsibility to evaluate all aspects of the information or other content available through the Website.

Hansen may add or change the information contained on the Website, as well as amend the programs, products, services and offerings described on the Website, without notice.

3. PROPRIETARY RIGHTS

The Website and the content contained on or available through the Website is owned by Hansen and/or its licensors, and may be protected by copyrights, trademarks, service marks, patents, trade secrets, or other rights, conventions and laws. As between you and Hansen, Hansen owns and retains all ownership of the Website and such content, and reserves all rights not explicitly granted to you in these terms of use. You must abide by and maintain all copyright and other legal notices, information, and restrictions contained in any content contained in or accessed through the Website.

4. WARRANTY DISCLAIMER

All warranties and conditions, including but not limited to warranties or conditions of merchantability, merchantable quality, title, fitness for a particular purpose, security, accuracy and non-infringement, are expressly disclaimed.

5. LIMITATION OF LIABILITY

IN NO EVENT WILL HANSEN, ITS AFFILIATES, AGENTS, OR CONTENT PROVIDERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE WEBSITE OR THE CONTENT AVAILABLE OR REFERRED TO ON THE WEBSITE, OR ANY OTHER WEBSITE YOU MAY ACCESS THROUGH THE WEBSITE. WITHOUT LIMITATION, HANSEN WILL NOT BE LIABLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEMS, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF OR BROWSING IN THE WEBSITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES OR OTHER CONTENT FROM THE WEBSITE, WHETHER SUCH DAMAGE IS CAUSED BY VIRUSES OR OTHER MALWARE OR OTHERWISE.

6. INDEMNIFICATION

You agree to indemnify Hansen and hold it harmless from all demands, claims, proceedings, awards, actions, damages, losses, costs, charges and expenses, including but not limited to legal fees, incurred by or made against Hansen, that result from or relate to your violation of these terms of use.  You will give Hansen prompt notice of any such demand, claim or proceeding of which you become aware.

7. COPYRIGHT            

The information and content displayed on the Website, including but not limited to text, graphics, logos, images, audio clips and software, is the property of Hansen or its licensors, as the case may be, and is protected by copyright laws. While we invite you to browse, no content or information on the Website may be downloaded, reproduced or modified in any manner without the prior written consent of Hansen or as otherwise expressly provided herein or on the Website.

8. TRADEMARKS

The trademarks and logos displayed on the Website are the property of Hansen or other third parties. You are not permitted to use any of these trademarks or logos without the prior written consent of Hansen or the third party.

9. LINKS TO THIRD-PARTY WEBSITES

The Website may permit you to link to other websites or resources on the internet, and other websites or resources may contain links to the Website. These links are provided for your convenience only. Hansen does not control these third-party websites or resources, which you use at your own risk.  Hansen is not liable for the content, functions, accuracy, legality, appropriateness, or any other aspect of those other websites or resources, any link contained in a third-party website, or any changes or updates to such websites. The inclusion on the Website of a link to another website, or on another website of any link to the Website, does not constitute or imply endorsement by or affiliation with Hansen.

When you access third-party websites and resources, you do so at your own risk. Those other websites are not under Hansen’s control, and you acknowledge that Hansen is not liable for any damage related to the use of any content, goods, or services available through any third-party website or resource. It is your responsibility to satisfy yourself that any third-party website or resource you choose to use contains accurate information and is free of potentially destructive items such as viruses.

The terms of use and privacy policies of third-party websites may differ significantly from Hansen’s terms of use and privacy policies.  It is your responsibility to ensure that you review any third-party website directly to determine their terms of use and privacy policies.

10. JURISDICTION

The Website originates in Australia. These terms of use shall be governed by and construed in accordance with the laws of the State of Victoria and the federal laws of Australia applicable therein. All disputes, proceedings or claims arising out of or in connection with this Website shall be submitted and be subject to the exclusive jurisdiction of the Courts of the State of Victoria.

11. GENERAL

No consent to or waiver of any breach of these terms of use will be effective or binding unless in writing and signed by the consenting or waiving party. No such written consent or waiver will constitute a consent to or waiver of or excuse for any other or subsequent breach, except as expressly stated in such written consent or waiver.  These terms of use constitute the entire agreement between Hansen and you with respect to the subject matter hereof and cancel and supersede any prior understandings and agreements between Hansen and you with respect thereto.  If there is any conflict between these terms of use and any additional terms, conditions, or rules posted by Hansen on the Website, Hansen shall resolve the conflict in its sole discretion. If any one or more provisions contained in these terms of use are held to be invalid, illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that the terms of use will otherwise remain in full force and effect and enforceable.

Last Revised: May 1, 2020

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1. What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components.
This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.

2. Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage.
Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation.

 

3. What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT.
Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility.

4. How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail.
Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences.

5. Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts.
Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally.

6. How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems.
Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack.

7. What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in.
For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost.

8. How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them.
Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally.

9. Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem.
This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity.

10. How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability.
It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation.

11. What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout.
This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance.

12. Why is Customer Experience (CX) tightly linked to operational excellence?

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally.
This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it.

13. How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack.
This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives.

14. What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include:
• Faster time-to-market for new offers
• Improved order accuracy and reduced fallout
• Lower cost-to-serve through automation
• Stronger customer experience
• Gradual reduction of technical debt
• Alignment with ODA and modular architecture principles
This approach balances stability with innovation – ideal for Tier-1 operators.

15. How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering.
By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation.


 
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