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Hansen Certifications

CERTIFICATIONS & BADGING

HANSEN LEARNING Certifications

Many of our Hansen Learning courses have certifications attached. To obtain a certification you are required to complete the course (either online or with a learning consultant) then successfully complete the online exam. Exams are generally three hours’ duration and require access to a product environment. One third of the exam is multiple choice and the remainder is a number of practical scenario-based tasks that you may encounter in your everyday work with the product.

Once you have obtained your certification you are issued with an online certificate and a digital badge to showcase your new skills.

 

Which badges can I earn?

Each certification earns a digital badge. Certifications will be released on an ongoing basis and include the entire Hansen Create-Deliver-Engage product family. You can find them here.

Digital Badges

Hansen Learning now offers you an effortless way to share your accomplishments online using digital badges. Digital badges can be embedded into personal websites, CVs, email signatures, and social media sites including LinkedIn, Twitter, and Facebook.

Our digital badges use the Credly platform. Acclaim support badging for many other large software houses including IBM, Microsoft and Adobe.

WHAT IS DIGITAL BADGING?

A digital badge is an image file that contains metadata describing your qualifications and the process required to earn them. Anyone who clicks on your digital badge image will be taken to a verified site confirming your certification and explaining how you achieved it.

You can learn more about digital badging at OpenBadges.org.

What does the badge prove?

When someone clicks on your badge they are taken to your personal certification page confirming you have earned the certification. The View Additional Information link at the bottom leads to a detailed course page which specifies both the capabilities you have demonstrated and a course outline.

If you’ve been issued a badge through Credly, it’s because you’ve earned recognition for a professionally-relevant achievement. Take credit for your abilities and increase your chances of being noticed by your network by displaying your badge over LinkedIn, Facebook, Twitter and other online destinations.

Badge FAQs

Q: What is an open badge?

A: Open badges are web-enabled versions of a credential, certification or learning outcome which can be verified in real-time, online.

 

Q: How does my certification get displayed as a badge?

A: Our badge technology is based on the Open Badge Standards defined by Mozilla. This enables you to manage, share, and verify your competencies digitally. Your badges can be displayed on most social media sites as well as embedded into web sites, Word documents and email signatures.  If you already have a Mozilla backpack, you can add your Hansen badges into your existing backpack.

Every credential and profile on the Credly platform has a unique URL that can be embedded on a resume or web site. The platform also offers seamless integration with several popular social and professional networking platforms for the display of credentials as open badges.

To display your badge on your LinkedIn profile, log-in to Credly, select the badge you would like displayed on LinkedIn and then select share. The site will then walk you through connecting to LinkedIn and a series of confirmation steps.

Q: What are the benefits of a badge?

A: Representing your skills as a badge gives you a way to share your abilities online in a way that is simple, trusted, and can be easily verified in real time. Badges provide employers and peers concrete evidence of what you had to do to earn your credential and what you’re now capable of. Our badges also offer labor market insights, based on your skills. You can search and apply for job opportunities right through the badging platform.

 

Q: Who is Credly?

A: Credly is leading the digital credential movement, making talent more visible and opportunity more accessible. Credly has combined forces with Pearson and is part of the new Workforce Skills division of Pearson.

 

Q: How will I know if I’ve earned a badge?

A: You will receive an email notification with instructions for claiming your badge and (initially) setting up your account.

 

Q: What if I don’t want my badge to be public?

A: You can easily configure your privacy settings when you accept your badge. You’re in complete control of the information about yourself that is made public.

Q: What if I don’t want my badge to be public?

A: You can easily configure your privacy settings when you accept your badge. You’re in complete control of the information about yourself that is made public.

 

Q: Where and how can I share my badge?

A:You can share your badge to social media sites; over email; embedded in a website; or in your email signature. Here is a list of social media sites:

  • LinkedIn feed
  • LinkedIn profile
  • Twitter
  • Facebook feed
  • Facebook profile
  • WhatsApp
  • Weibo
  • Xing
  • Seek
  • Blockchain

 

Q: What’s to keep someone else from copying my badge and using it?

A: While badges are simply digital image files, they are uniquely linked to data hosted on our platform. This link to verified data makes them more reliable and secure than a paper-based certificate. It also eliminates the possibility of anyone claiming your credential and your associated identity.

 

Q: What are labor market insights and how can I access them?

A: Labor market insights are pulled from job requisitions across the US, UK and Canada. Based on your skills, learn which employers are hiring, what job titles you might be qualified for, salary ranges and more. You can search active job listings and even apply for them with just a few clicks. Access the labor market insights from your badge details page by clicking on Related Jobs, or by clicking on the skill tags assigned to your badge.

 

Q: Can I export Hansen badges to other badge-storing platforms?

A: Yes, you can download your badge from the Share Badge page. Your downloaded badge contains Open Badge Infrastructure (OBI) compliant metadata embedded into the image. This allows you to store your badge on other OBI-compliant badge sites, such as the Mozilla backpack.

 

Q: Can I import badges issued from other platforms into Credly?

A: Not at this time.

 

Q: I have a question about the badges. Where can I find support?

A: Check out the frequently asked questions here: https://support.credly.com/

Enter Hansen Learning

Access upcoming course details, online courses and product information.
Visit Hansen Learning

1. What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components.
This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.

2. Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage.
Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation.

 

3. What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT.
Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility.

4. How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail.
Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences.

5. Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts.
Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally.

6. How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems.
Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack.

7. What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in.
For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost.

8. How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them.
Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally.

9. Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem.
This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity.

10. How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability.
It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation.

11. What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout.
This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance.

12. Why is Customer Experience (CX) tightly linked to operational excellence?

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally.
This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it.

13. How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack.
This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives.

14. What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include:
• Faster time-to-market for new offers
• Improved order accuracy and reduced fallout
• Lower cost-to-serve through automation
• Stronger customer experience
• Gradual reduction of technical debt
• Alignment with ODA and modular architecture principles
This approach balances stability with innovation – ideal for Tier-1 operators.

15. How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering.
By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation.


 
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