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Sigma Advances Its Product Portfolio for the Next Generation of Digital Services and Sees Growth in Customer Adoption

News Sigma Advances Its Product Portfolio for the Next Generation of Digital Services and Sees Growth in Customer Adoption
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TORONTO, Canada – (10th May, 2018) Sigma Systems, the global leader in catalog-driven software, today announced their latest product innovations in support of communications service providers looking to quickly adopt new business models for the next generation of digital services, while combining them with their core services.  Sigma will be demonstrating these business-critical capabilities at TM Forum’s Digital Transformation World taking place May 14-16th in Nice, France.

Catherine Michel, CTO of Sigma Systems, commented: “We’re at a very exciting time in the industry. Service providers need to be able to dynamically connect and sell the incessant waves of new digital services with the persistence of legacy services, without having to manually intervene in the process. Service providers need to behave much more as lifestyle providers, recognizing that rapid innovation with mass personalization must be a business-as-usual approach to the market. Sigma has been advancing our technology for the onslaught of these living digital services – IoT, connected cars, connected homes – to help service providers create, sell and deliver new product innovations in a dynamic environment.”

The products that comprise the Sigma Create-Sell-Deliver Portfolio are Sigma Catalog, Sigma Configure Price Quote, Sigma Order Management, Sigma Provisioning, and Sigma Insights.  These products are all individually deployable, or available as a pre-integrated, best-of-breed solutions. Several major service providers worldwide continue to adopt either model, most recently the global satellite provider Inmarsat, Indonesian mobile services provider Telkomsel serving 190 million subscribers, and Telstra, Australia’s largest communications services provider for consumer and enterprise markets.

A brief update of the latest product innovations from across the Sigma Create-Sell-Deliver Portfolio follows.

Sigma Catalog. Several capabilities have been added to Sigma Catalog that further enable service providers to dynamically manage the definition, bundling and launch of next generation living digital services as part of their BAU PLM process. Key enhancements have been made to the visualization and parallel release management of product/service/resource definitions for this purpose. Major advancements have also been made to the micro-services layer of Catalog Services, particularly in support of the contextual awareness and run-time rules execution during the quote, order capture, order decomposition and order fulfilment processes.

Sigma Configure Price Quote (CPQ). Sigma CPQ is now that only CPQ application that can be deployed as a single platform, yet physically service multiple sales channels across mobile, web, retail kiosk and desktop, making it the only true omni-channel CPQ platform. As part of these enhancements, Sigma has deepened its integration with Salesforce to support the Lightning UI standard and has productized its integration with eCommerce platforms in support of web shops and self-service via digital channels. Sigma CPQ’s unique ability to handle the complexity of quotes and orders across newer living digital services, traditional consumer services and advanced enterprise data services, has been further extended with features for dynamic change order creation and in-flight order amendments and cancellations.

Sigma Order Management. Several recent innovations to Sigma Order Management’s Über orchestration platform ensure that service providers can coordinate and manage the fulfilment of orders from any channel and onto any network technology – traditional core networks, SDNs, 5G networks, IoT devices, 3rd party networks – all in an automated environment. Example additional capabilities include enhanced dynamic MACD (move, add, change, delete) execution plans for both simple and complex orders, the ability to have multiple independent fulfilment plans execute in parallel per order, and enhanced broad scale workflow re-use for activities.

Sigma Provisioning. Sigma Provisioning continues to lead the market in zero-touch network activation across all core network technologies. Latest innovations around auto-deployment and continuous delivery frameworks as well as dynamic scaling mean automation has been extended to include real-time application management. A North American CSP recently determined that the automation of Sigma Provisioning saved close to millions of dollars in call center, truck rolls and other customer service activities while maintaining 100% uptime of Sigma Cloud over a one-year period.

Sigma Insights. The latest addition to the Sigma product portfolio, Sigma Insights is an intelligent data mining and analytics platform for understanding and responding to key business and technical performance indicators.  The most recent innovations enhance the foundations for machine learning business intelligence through a new agent framework for the dynamic collection of data, a more configurable way of sharing event data with third-party applications and new querying APIs for faster data mining of Sigma Insights events.

As a cross-portfolio architecture strategy, with each software release Sigma continues to capitalize on its micro-services infrastructure, its no-code zone approach to deployment through its data-driven configuration framework, its ongoing support for the TM Forum Open Digital API initiative and its backwards compatibility software promise.

To speak with Sigma about its portfolio or to find out more about Sigma, please visit www.sigma-systems.com or email info@sigma-systems.com. 

About Sigma Systems

Sigma Systems is the global leader in catalog-driven software solutions for communications, media, and high-tech companies. It serves over 80 customers in 40 countries with its award-winning products.  The company’s portfolio spans enterprise-wide Catalog, Configure Price Quote (CPQ), Order Management, Provisioning and Insights products in addition to offering a core set of services including professional services, cloud services, and managed services. Sigma utilizes an agile approach to implementing its B/OSS products for its customers. Sigma has offices in North and South America, Europe and Asia Pacific, with technology and integration partners globally.

 

Contacts

Chloe Purcell
Strategic PR Manager
Milner Strategic Marketing Ltd.
+44 1473 633123

Glenn Gibson
VP Marketing
Sigma Systems
+1-416-827-6851

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1. What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components.
This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.

2. Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage.
Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation.

 

3. What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT.
Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility.

4. How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail.
Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences.

5. Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts.
Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally.

6. How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems.
Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack.

7. What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in.
For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost.

8. How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them.
Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally.

9. Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem.
This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity.

10. How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability.
It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation.

11. What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout.
This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance.

12. Why is Customer Experience (CX) tightly linked to operational excellence?

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally.
This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it.

13. How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack.
This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives.

14. What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include:
• Faster time-to-market for new offers
• Improved order accuracy and reduced fallout
• Lower cost-to-serve through automation
• Stronger customer experience
• Gradual reduction of technical debt
• Alignment with ODA and modular architecture principles
This approach balances stability with innovation – ideal for Tier-1 operators.

15. How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering.
By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation.


 
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