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Deregulated Energy Markets in the US: Gateway to the Future

Insights Deregulated Energy Markets in the US: Gateway to the Future
Hansen News
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Hansen News

Deregulated electricity and natural gas markets in the US are under threat – more than at any time since the process started in California 22 years ago. The experience with deregulation has been mixed across the many states. However, the savings to customers have been substantial in many cases.

In a testimony by at the New York Public Service Commission hearings in September 2017, Direct Energy reported that savings of ESCO variable rates compared with the default utility rate from 2011 to 2016 were $18.1 billion[i].

Texas is a good example for understanding the pricing dynamics because there are regulated utilities and retail markets in adjacent areas. According to a study published by the Texas Coalition for Affordable Power, from 2007 through 2016, average residential prices in areas exempt from deregulation increased by nearly 6.1% compared to a decline of nearly 19.6% in the deregulated areas, saving customers billions of dollars[ii].

In Illinois, residential customers saved $37 billion in a 16-year period according to a report issued a coalition of business groups in March 2014[iii].

Despite this, regulators across the Northeast US are putting significant constraints on the retail markets to protect consumers from the risks of retail energy. What is an energy retailer to do?

Fortunately, the economics of renewable energy technologies have dramatically improved in the last ten years; and increasing the demand more renewable energy.  According to Bloomberg New Energy Finance (BNEF) the cost of wind power has dropped by 49% and solar by 85% since 2010, making them cheaper than new coal or gas plants in two-thirds of the world. Meanwhile, battery storage costs have dropped 85% [iv]. BNEF expects the world to generate half of its electricity from renewable sources by 2050.

A recent report from Lazard shows this dramatic decline[v] from 2009 to 2017. Since then, the cost of renewables has continued to fall.

The future for energy retailers adapting to deregulated energy markets in the US: Forget selling kilowatt hours (the focus of regulators and traditional utilities).  Instead, offer renewable energy, new technologies, and new energy.

Deregulated Energy Markets in the US

Commercial & Industrial

Commercial and industrial customers have been largely spared by the regulatory overreach – regulators have been loath to interfere in contracts between commercial entities.

There are many new energy contract constructs that are gaining momentum across the country – in deregulated and regulated markets.  ‘Green’ power has upended the markets among the C&I customers. Power purchase agreements (PPAs)– physical or virtual – are pretty much standard parts of the new contracts and are being driven by corporate responsibility and sustainability goals.

Led by the U.S. companies, corporate power purchase agreements (PPAs) have soared across the world as the following graphs shows[vi],[vii]:

 

Deregulated Energy Markets in the US

 

Deregulated Energy Markets in the US

Residential

While regulators are considering additional retail energy consumer price protections, many of the states have created exemptions.  These now include:

  • Demand Response via smart thermostats, scheduled outages
  • Solar (Roof-top, and community or shared)
  • Wind
  • Batteries
  • Electric Vehicles
  • Other value-added products

Suppliers are experimenting with exotic offerings such as Micro Transactions and cryptocurrency. Since commercial style PPAs are cumbersome, it may be more beneficial to trade your solar generation and your battery storage via a microgrid with your neighbors when you are on vacation for a week rather than sell it back to the grid.  New apps on your Smartphone will enable these transactions. In the age of the sharing economy, retailers are finding innovative ways for consumers to participate in the renewable energy market without owning physical assets.

Energy efficiency improvements based on shared savings have been prevalent in the commercial world for a long time – savings on energy usage, or forecasting coincident system peaks to shave capacity obligation or 4CP Demand.  These services are finding their way to residential consumers, leveraging newer technologies and networks. 

 


[i] Exhibit (GS-11) – Residential Customer Savings – ESCO Variable Offers v Utility Default Rates

[ii] https://tcaptx.com/reports/snapshot-report-electricity-prices-texas-april-2018

[iii] https://www.ksdk.com/article/news/local/illinois/report-illinois-electric-deregulation-saved-37-billion/282211767

[iv] https://www.bloomberg.com/news/articles/2019-06-18/the-world-will-get-half-its-power-from-wind-and-solar-by-2050

[v] https://www.businessinsider.com/solar-power-cost-decrease-2018-5

[vi] https://about.bnef.com/blog/corporate-clean-energy-buying-surged-new-record-2018/

[vii] https://businessrenewables.org/corporate-transactions/

1. What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components.
This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.

2. Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage.
Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation.

 

3. What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT.
Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility.

4. How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail.
Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences.

5. Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts.
Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally.

6. How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems.
Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack.

7. What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in.
For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost.

8. How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them.
Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally.

9. Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem.
This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity.

10. How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability.
It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation.

11. What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout.
This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance.

12. Why is Customer Experience (CX) tightly linked to operational excellence?

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally.
This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it.

13. How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack.
This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives.

14. What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include:
• Faster time-to-market for new offers
• Improved order accuracy and reduced fallout
• Lower cost-to-serve through automation
• Stronger customer experience
• Gradual reduction of technical debt
• Alignment with ODA and modular architecture principles
This approach balances stability with innovation – ideal for Tier-1 operators.

15. How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering.
By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation.


 
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